Jasmin Reyes
Brooklyn,NY
Summary
Highly skilled in communication and customer service, with strong relationship-building abilities. Experienced in handling inquiries related to insurance benefits, eligibility, and claims, while analyzing issues and providing effective solutions. Proficient in various software systems, with a strong focus on accurate documentation, data analysis, and delivering timely, high-quality support. Demonstrated experience in administrative support, including scheduling, record management, data entry, and maintaining organized, efficient workflows.
Overview
11
11
years of professional experience
Work History
Member Service Specialist
Elevance Health
New York, New York
11.2025 - Current
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Assists with the coordination and processing of prior authorizations and service requests.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
Sales and Service Team Leader
Sephora
New York, New York
07.2015 - 04.2022
- Administer the onboarding process of newly hired employees by initiating pre-employment checks, and first-day orientations to acquaint them with the company's operational procedures and policies
- Conducted reference checks and administered pre-employment screenings, background checks, exit interviews, and issued employment contracts.
- Conducted telephone screens to determine skills-set and level of interest.
- Support and coach team members in selling, service, and operations
- Provide courteous, knowledgeable service to clients
- Execute our client service model and sales strategies, driving customer service
- Ensure compliance with store standards, maintaining a professional environment
- Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success
- Excellent client service and communication (English and Spanish)
Education
Health Information Technology (A.A.S.) - Currently Enrolled
Borough of Manhattan Community College
New York, N.Y05.2026
GED -
Grover Cleveland High School
Queens, NY, USA01.2013
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experienced with Talkdesk
- Skilled in EMR Care Compass
- Proficient in Microsoft Windows environments
- Familiar with Workday
- Experience using Empath systems
- Advanced proficiency in Microsoft Word
- Advanced proficiency in Microsoft Excel
Timeline
Member Service Specialist
Elevance Health
11.2025 - Current
Sales and Service Team Leader
Sephora
07.2015 - 04.2022
Health Information Technology (A.A.S.) - Currently Enrolled
Borough of Manhattan Community College
GED -
Grover Cleveland High School