Jasmin Rivas
Care Navigator
East Boston,MA
Summary
Dynamic professional with a proven track record at Neighborhealth, adept in healthcare systems knowledge and exceptional in fostering teamwork and collaboration. Elevated patient satisfaction through effective care coordination and confidentiality management. Mentored colleagues and streamlined processes, significantly enhancing care outcomes and operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Care Navigator
Neighborhealth
East Boston, MA
07.2023 - Current
- Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.
- Educated patients and families on available resources, empowering them to make informed decisions about their care.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
- Assisted patients in scheduling doctor and healthcare appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
Customer Service/Warranty Specialist
ATL DIESEL
06.2021 - 06.2023
- Audited completed repair orders for compliance with company standards, ensuring accuracy in billing and reporting practices.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Managed a high volume of daily claims, prioritizing tasks according to urgency, while maintaining attention to detail.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
Subject Matter Expert
Cognizant El Salvador
San Salvador, El Salvador
12.2012 - 03.2020
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Evaluated staff performance and provided coaching to address inefficiencies.
Quality Analyst
The Office Gurus
San Salvador, El Salvador
01.2011 - 09.2012
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.
- Participated in interdisciplinary team meetings to discuss complex cases, contributing valuable insights into effective strategies for care navigation.
- Conducted comprehensive assessments of patient needs, developing individualized care plans accordingly.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated patients and families on available resources, empowering them to make informed decisions about their care.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
Dr. Sarbelio Navarrete
San Vicente, El Salvador 05.2001 -
Skills
Patient confidentiality
Healthcare Systems Knowledge
Care Coordination
Cultural Competency
Community Resources
Teamwork and Collaboration
Multitasking
Excellent Communication
Time management abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Navigator
Neighborhealth
07.2023 - Current
Customer Service/Warranty Specialist
ATL DIESEL
06.2021 - 06.2023
Subject Matter Expert
Cognizant El Salvador
12.2012 - 03.2020
Quality Analyst
The Office Gurus
01.2011 - 09.2012
High School Diploma -
Dr. Sarbelio Navarrete
05.2001 -
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