Jasmin Rivera
Los Angeles,CA
Summary
My name is Jasmin Rivera, I am a reliable, friendly individual who is ambitious and a quick learner. I am always eager to grow and adapt within my workforce and career.
Overview
14
14
years of professional experience
Work History
Case Manager
Makkabi Law Group, APC
08.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Analyzing cases, assessing potential settlement values, and preparing cases for demands.
- liaising with adjusters to settle property damage and personal injury claims
Registrar Clerk
Camino Nuevo Charter Academy
07.2020 - 06.2022
- Maintained accuracy in data entry for student records, ensuring correct information was entered into the database.
- Enhanced student/ parent satisfaction by providing timely, accurate, and courteous service during registration and enrollment.
- Contributed to a team-oriented work environment through collaboration with fellow staff members on various tasks and projects.
- Improved student registration processes by efficiently collecting and verifying required documentation.
- Handled high volumes of incoming calls professionally, assisting callers with their inquiries or directing them to the appropriate personnel as needed.
- Updated computer system with latest information to keep records current and accurate.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Prepared balanced course schedules, student rosters and class lists.
Customer Service - Restaurant Industry
Food Chain
09.2011 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Criminal Justice
California State University, East Bay
Hayward, CA06-2015
Skills
- Bilingual
- Excellent Communication Skills
- Time conscious, self-motivating, organized, focused, determined, committed, reliable
- Ability to excell under pressure
- Leadership, adaptability, team work and creativity
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Case Manager
Makkabi Law Group, APC
08.2022 - Current
Registrar Clerk
Camino Nuevo Charter Academy
07.2020 - 06.2022
Customer Service - Restaurant Industry
Food Chain
09.2011 - 06.2019
Bachelor of Science - Criminal Justice
California State University, East Bay
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