Jasmin Rodriguez Cruz
Bronx,USA
Summary
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Overview
4
4
years of professional experience
Work History
HOSTESS
THE EMPIRE ROOFTOP
UPPER WEST SIDE, NEW YORK
05.2024 - 08.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Lenwich
Manhattan New York
11.2023 - 04.2024
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Monitored store environment to uphold cleanliness and visual merchandising standards.
- Greeted customers entering store and responded promptly to customer needs.
Hostess
Latin dream restaurant
Hinesville, GA
04.2023 - 07.2023
- Managed reservation system efficiently to optimize table turnover and guest satisfaction.
- Trained new staff on customer service protocols and menu knowledge, enhancing team performance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Cashier
MCDonald
Hinesville, GA
02.2022 - 04.2023
- Maintained accurate cash drawer and balanced daily sales reports.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Restocked and organized merchandise in front lanes.
- Performed inventory checks to ensure product availability and minimize stock discrepancies.
SECRETARY
FLOWERS & GASKIN ATTORNEYS AT LAW, P.C.
Hinesville, GA
07.2021 - 02.2022
- Managed scheduling and appointment coordination for attorneys, enhancing client communication and office efficiency.
- Maintained organized filing system for case files, improving accessibility and retrieval of information.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
K.A.P.P.A INTERNATIONAL High School
Bronx, New York06.2018
No Degree - Counseling Psychology
Suny Potsdam
Potsdam, NY05-2021
No Degree - LIBERAL ARTS & SCIENCE
Hostos Community College
Bronx, New York05-2022
Skills
- Hospitality management skills
- Adept at prioritizing tasks simultaneously
- Accurate data entry
- Clear and concise communication
- Administrative support
LANGUAGES
English & Spanish
Timeline
HOSTESS
THE EMPIRE ROOFTOP
05.2024 - 08.2025
Cashier
Lenwich
11.2023 - 04.2024
Hostess
Latin dream restaurant
04.2023 - 07.2023
Cashier
MCDonald
02.2022 - 04.2023
SECRETARY
FLOWERS & GASKIN ATTORNEYS AT LAW, P.C.
07.2021 - 02.2022
High School Diploma -
K.A.P.P.A INTERNATIONAL High School
No Degree - Counseling Psychology
Suny Potsdam
No Degree - LIBERAL ARTS & SCIENCE
Hostos Community College