Jasmin Thompson
Fort Hood,TX
Summary
Dedicated professional with extensive leadership experience in customer service and administrative roles. Proven ability to adapt in fast-paced environments while enhancing operational efficiency. Strong focus on fostering teamwork and promoting continuous professional development to improve customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
Colorado Springs, CO
01.2022 - 09.2023
- Supervised floor operations, ensuring efficient task completion in back and front of house.
- Maintained cleanliness and organization of restaurant to uphold health standards.
- Conducted inventory checks and received truck and bread shipments efficiently.
- Detailed and spot-cleaned various stations according to nightly assignments.
- Ensured accuracy of fifty and one-hundred dollar bills to uphold financial integrity.
- Trained and mentored team members on operational procedures and best practices.
- Resolved customer complaints promptly to promote satisfaction and loyalty.
- Collaborated with management to develop strategies enhancing service delivery.
Customer Care Specialist
Kelly Services Inc
Jacksonville, FL
06.2015 - 07.2016
- Entered customer orders from US clients via phone or fax into order entry system (SAP), ensuring adherence to customer service procedures and departmental standards.
- Resolved customer inquiries, returns, and feedback by utilizing appropriate systems and resources.
- Facilitated communication between customers and internal departments, including sales, marketing, customer financial services, customer relations, and distribution.
- Managed accounts for discrepancies and provided refunds.
- Collaborated with team members to fulfill shared responsibilities and enhance team operations.
- Executed extra duties as assigned by management to enhance operational efficiency.
Greeter and Food Service Specialist
Kilwins
Jacksonville, FL
03.2015 - 04.2015
- Greeted clients upon entry to create welcoming atmosphere.
- Provide customer service and assistance inside and outside the store.
- Provided customer service and assistance to enhance shopping experience.
- Assisted customers with purchases to ensure satisfaction.
Crew Member
Burger King
Jacksonville, FL
11.2014 - 03.2015
- Greeted customers upon arrival and while taking orders to create a welcoming atmosphere.
- Ensured customer satisfaction by addressing concerns and providing prompt service.
- Informed customers of any specials or meal deals.
- Operate cash register by taking payments via cash, credit card, or gift card.
- Maintain cleanliness of counters and work area.
- Stocked work area to support service efficiency and enhance dining area experience.
- Work with the kitchen to help prepare special orders.
Crew Member
Burger King
Green Brook, NJ
09.2012 - 06.2014
- Ensured 100% customer satisfaction through attentive service.
- Take orders through Drive Thru and Walk up service.
- Operate cash register by taking payments via cash, credit card, or gift card.
- Assisted co-workers in food preparation to ensure timely service.
- Work with the kitchen to help prepare special orders.
- Maintained cleanliness of counters and work area.
- Performed cash drawer counts before and after shifts to prevent shortages and maintain financial accuracy.
Education
High School Diploma -
North Plainfield High School
North Plainfield, NJ06-2014
Some College (No Degree) - Liberal Arts and Sciences
Florida State College of Jacksonville
Jacksonville, FLSkills
- Team leadership
- Budget management
- Staff scheduling and supervision
- Customer service and relations
- Data management
- Problem solving and decision making
- Conflict resolution
- Effective communication skills
- Technical proficiency in software
- Microsoft Office applications
- Time management and productivity
- Attention to detail
- Fast-paced adaptability
- Computer operation and literacy
Certification
- Driver's License
- ServSafe
- Food Safety Certification
Languages
English
Additional Information - Authorized To Work
US for any employer
Timeline
Manager
Whataburger
01.2022 - 09.2023
Customer Care Specialist
Kelly Services Inc
06.2015 - 07.2016
Greeter and Food Service Specialist
Kilwins
03.2015 - 04.2015
Crew Member
Burger King
11.2014 - 03.2015
Crew Member
Burger King
09.2012 - 06.2014
High School Diploma -
North Plainfield High School
Some College (No Degree) - Liberal Arts and Sciences
Florida State College of Jacksonville