Jasmin Toscano
Las Vegas
Summary
Dedicated Sales Associate with strong customer service skills, problem-solving abilities, and a focus on relationship building. Committed to enhancing customer experiences and driving repeat business.
Dynamic and team-oriented professional with a background in customer-facing roles. Known for exceptional multi-tasking and time management skills, contributing to seamless operations and high customer satisfaction. Ready to leverage expertise to foster positive experiences and boost sales.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Sales Associate
Ups Store
Las Vegas, NV
06.2026 - Current
- Operated point-of-sale system efficiently, ensuring accurate transactions and timely service.
- Assisted customers with product selection and service inquiries, enhancing overall customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Eye Care Advisor
LensCrafters
Escondido, CA
03.2022 - 03.2023
- Educated clients on proper lens care and maintenance to enhance product longevity.
- Assisted customers in selecting appropriate eyewear based on their lifestyle and prescription needs.
- Conducted preliminary vision screenings to help optometrists optimize patient consultations.
- Trained new staff on customer service protocols and product knowledge for consistent service delivery.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Educated patients on proper contact lens care, reducing the occurrence of infections and complications.
- Organized store displays and marketing materials to promote new products and drive sales growth effectively.
- Managed patient records with meticulous attention to detail, ensuring accurate documentation and ease of access for future reference.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Implemented a patient follow-up system that improved the retention rate among existing clients.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Cash register operation
- Cash handling accuracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Ups Store
06.2026 - Current
Eye Care Advisor
LensCrafters
03.2022 - 03.2023
High School Diploma -
Escondido High School