Jasmina Rustamova
Plymouth,MN
Summary
Determined service manager with a strong customer service focus, skilled in employee training and team motivation. At Toastique and Crisp and Green, I enhanced guest satisfaction by effectively resolving inquiries and optimizing operations. Proven ability to maintain inventory levels and ensure product availability, contributing to a seamless customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Toastique
12.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
Service Manager
Crisp & Green
03.2023 - 11.2024
- Assisted in managing daily operations to enhance service quality and customer satisfaction.
- Learned and utilized scheduling tools to optimize staff allocation and resource management.
- Supported team in resolving customer inquiries, ensuring timely and effective solutions.
- Participated in training sessions to acquire knowledge of service protocols and industry standards.
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Handling errors
- Organizing/cleaning
- Serving guests
Certification
Serve safe certification
Timeline
Shift Lead
Toastique
12.2024 - Current
Service Manager
Crisp & Green
03.2023 - 11.2024