Jasmine Bergwitz
One Hope United
Salem,IL
1
Certification
6
years of post-secondary education
9
years of professional experience
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Youth Care Worker
2 Years 8 Months- Monitored behavior and ensured safe living spaces, promoting positive interactions during daily shifts.
- Documented youth incidents, observations, and care notes in agency records.
- Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing.
- Coordinated with counselors, supervisors, and families on youth care needs.
- Utilized vehicles to transport youth to and from school, appointments and outings.
- Counseled individuals on personal issues or concerns related to their home life or school situation.
- Used trauma-informed communication to de-escalate conflict and emotional distress.
Office Assistant
10 Months- Coordinated onboarding for new employees by preparing orientation materials and training resources to facilitate smooth transitions.
- Directed hiring, onboarding, and shift coverage planning.
- Managed hiring process to select qualified candidates for open roles and coordinate onboarding and shift coverage.
- Prepared correspondence, memos, and office documents for daily office use.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Handled incoming phone calls, addressed inquiries, and connected callers to appropriate parties.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Created and formatted documents including memos, letters, reports, spreadsheets, and presentations using Microsoft Office applications.
EMS Dispatcher and Medical Biller
4 Years 6 Months- Answered emergency calls for ambulance service dispatch operations
- Dispatched EMS units using radio communication and CAD systems
- Prioritized incoming incidents using dispatch protocols and call details
- Monitored unit status and updated field crews with location changes
- Coordinated hospital transport requests with ambulance service personnel
- Relayed critical information between callers, crews, and medical facilities
- Maintained calm communication during high-pressure emergency dispatch situations
- Coordinated communication between field units and other agencies such as police departments or fire departments.
- Served as a liaison between EMS personnel and other healthcare providers such as physicians or nurses during complex cases.
- Trained new staff members in proper procedures for operating dispatch equipment and handling emergency calls.
- Processed ambulance claims for Litton Ambulance Service patients
- Verified insurance coverage and eligibility before claim submission
- Submitted clean claims to Medicare, Medicaid, and private carriers
- Verified medical codes for diagnosis, treatments, procedures and supplies using the ICD-10 coding system.
Environmental Services Housekeeper
9 Months- Disinfected high-touch surfaces to support infection control across SSM Good Samaritan Hospital units.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Cleaned patient rooms, exam areas, and common spaces following hospital sanitation standards.
- Followed isolation room procedures and used protective equipment during cleaning tasks.
- Removed trash, biohazard waste, and soiled linen from assigned hospital areas.
- Restocked paper goods, soap, and cleaning supplies in patient care and public spaces.
- Stocked linen closets with fresh linens.
- Organized and stocked linen closets to maintain adequate supply levels for patient care. with fresh linens as needed.
- Tracked and organized inventory of cleaning supplies used throughout each shift. of cleaning supplies used throughout each shift.
Split Case Picker
6 Months- Picked split-case merchandise for Walgreens distribution center orders.
- Picked and packed products into cases, boxes, or totes based on customer orders to ensure timely delivery.
- Wrapped pallets securely in plastic wrap for safe transport and storage.
- Operated pallet jack across warehouse aisles.
- Assisted in the unloading and stocking of incoming merchandise onto warehouse shelves.
- Created labels for outgoing shipments using barcode scanning technology.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Education
Associate's degree - Psychology
GED
Skills
Behavior management
De-escalation techniques
Records management
Excellent customer service skills
Complex Problem-solving
Critical thinking
Adaptability and flexibility
Works Well Under Pressure
Meticulous attention to detail
Resourceful
[Software] proficiency
Active listening
Calm communication
Patience and calmness
Law enforcement liaison
CAD systems
Certification
CNA, CPR Certification, First Aid Certification
Timeline
Youth Care Worker
One Hope United
11.2023 - 07.2026Read More
Office Assistant
Defender Services
08.2022 - 06.2023Read More
Environmental Services Housekeeper
SSM Good Samaritan Hospital
09.2020 - 06.2021Read More
Split Case Picker
Walgreens Distribution Center
02.2020 - 08.2020Read More
Kaskaskia College
Associate's degree from Psychology
08.2017 - 12.2023Read More
EMS Dispatcher and Medical Biller
Litton Ambulance Service
07.2017 - 01.2022Read More
Kaskaskia College
GED
07.2014 - 07.2014Read More