Jasmine Carbullido
Summary
Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
11
11
years of professional experience
Work History
Dental Front Office Receptionist
Rc Dental Group
Rancho Cordova, CA
03.2025 - 06.2025
- Processed patient information and maintained accurate records in dental software.
- Assisted in insurance verification, ensuring smooth billing processes.
- Handled incoming calls promptly, addressing inquiries and directing them appropriately.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
Office Assistant/Front Desk Receptionist
Town Center Family Chiropractic
El Dorado Hills, CA
08.2024 - 11.2024
- Assisted in scheduling patient appointments and managing front desk operations.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated office supplies inventory and assisted with procurement processes.
- Increased customer satisfaction by providing professional and courteous front desk support.
Patient Care Coordinator
Bloom Hearing Aid Centers
Roseville, CA
03.2019 - 10.2019
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with hearing aid selection, ensuring informed choices based on individual needs.
- Educated patients on hearing aid maintenance and usage for improved satisfaction and device longevity.
- Maintained accurate patient records in electronic health systems, ensuring compliance with regulations.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator
Connect Hearing
Sacramento, CA
12.2014 - 04.2018
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
Front Office Administration/Secretary
Mary Johnson West D.C. Chiropractic
San Rafael, CA
04.2014 - 12.2014
- Managed appointment scheduling and patient flow to enhance office efficiency.
- Developed and maintained filing systems for patient records, improving data retrieval accuracy.
- Assisted in billing procedures, verifying insurance information and processing payments efficiently.
- Led patient outreach initiatives to improve appointment attendance and follow-up care adherence.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Healthcare/Medical Office Administration
Heald College
Concord, CA04-2014
Skills
- Relationship building
- HIPAA compliance
- Office organization
- Excellent multitasking capability
- Friendly and outgoing
- Patient documentation
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Adaptable
- Effective communication
Timeline
Dental Front Office Receptionist
Rc Dental Group
03.2025 - 06.2025
Office Assistant/Front Desk Receptionist
Town Center Family Chiropractic
08.2024 - 11.2024
Patient Care Coordinator
Bloom Hearing Aid Centers
03.2019 - 10.2019
Patient Care Coordinator
Connect Hearing
12.2014 - 04.2018
Front Office Administration/Secretary
Mary Johnson West D.C. Chiropractic
04.2014 - 12.2014
Associate of Applied Science - Healthcare/Medical Office Administration
Heald College