JASMINE CASTANEDA
Arlington,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Fragrancia
Grand Prairie, TX
10.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Waitress
Applebee's Grill + Bar
Grand Prairie, TX
01.2022 - 10.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Calculated charges, issued table checks and collected payments from customers.
Bartender/Waitress
Bar Louie
Arlington, Texas
04.2022 - 12.2022
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled food orders from customers seated at the bar.
Billing Clerk
Universal Air Conditioner
Mansfield, TX
03.2021 - 12.2022
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Researched and resolved discrepancies in payment processing.
- Prepared periodic reports detailing accounts receivable status.
- Generated monthly financial statements for customers.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Prepared bills, invoices, and bank deposits as needed.
Education
High School Diploma -
James Bowie High School
Arlington, TX06-2015
Skills
- Operations Management
- Workforce Management
- Cross-Functional Teamwork
- Team Leadership
- Strategic Planning
- Marketing
Languages
English
Professional
Spanish
Professional
Certification
- TABC
- FOOD HANDLING
Affiliations
- ART
Timeline
Bartender/Waitress
Bar Louie
04.2022 - 12.2022
Waitress
Applebee's Grill + Bar
01.2022 - 10.2023
Billing Clerk
Universal Air Conditioner
03.2021 - 12.2022
Manager
Fragrancia
10.2019 - Current
High School Diploma -
James Bowie High School