Jasmine Castro
Haines City
Summary
I have recently found interest in a position available within your company. I'm a hardworking, reliable, dedicated individual looking to grow within in your business. In addition to my education I have leadership experience and personal qualities of excellent customer service and time management. My job background is diverse and in every company I've accomplished promotions with more education or skill. As an ideal candidate, I will bring and maintain a friendly, professional, goal oriented attitude to your company . I have established a hardworking self-motivated attitude while providing high quality customer care in a fast paced environment. In addition to my experience and personal qualities, I'm fully open minded and eager to always learn new skills and conquer degrees or certifications toward my future. Please don 't hesitate to reach out if you have any questions, I have open availability and look forward to speaking with you.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Orthodontic Specialists of Florida
Winter Haven, FL
11.2025 - Current
- Coordinated patient consultations to determine orthodontic needs and treatment options.
- Streamlined appointment scheduling, enhancing patient flow and reducing wait times.
- Educated patients on treatment plans, ensuring understanding and compliance.
- Developed patient follow-up protocols to improve retention and satisfaction rates.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted in maintaining organized patient records and ensured compliance with privacy regulations.
Senior Front Office Assistant
Orlando Health Physician Associates
Davenport, FL
12.2024 - 05.2025
- Adhered to and assured compliance with Orlando Health policies, departmental procedures, value statements, and Commitment to Excellence standards.
- Managed multiple simultaneous tasks, including answering telephones, taking messages, filing lab reports, medical records, and other information in accordance with practice policies.
- Performed charge entry and cash handling with accuracy and accountability.
- Acted as a liaison between physicians, patients, and insurance companies by obtaining referrals and authorizations.
- Participated in Quality Assurance and Quality Indicator activities as assigned to support continuous improvement.
- Demonstrated awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
- Maintained a clean, safe, and organized office environment while ensuring efficient use of supplies.
- Ensured punctual attendance in line with Orlando Health, ADA, FMLA, and related federal, state, and local standards.
Front Desk /Orthodontic Treatment Coordinator
EASmiles Orthodontic / Hess Orthodontics
Winter Haven, FL
04.2023 - 11.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front Desk /Referral Services Coordinator
Center for Arthritis & Rheumatic Diseases
Davenport, FL
12.2021 - 02.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Enhanced insurance verification procedures to minimize claim denials and ensure accurate reimbursements.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Availity Experienced
Service Cashier and Customer Service
Miracle Toyota
Haines City, FL
08.2020 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Contacted all customers with active recalls to assist schedule an immediate appointment.
- Managed, organized and maintained filing systems.
- Logged customer comments in dealer management system for follow-up.
- Confirmed scheduled appointments to reduce chances of potential no shows.
- Answered incoming phone calls and scheduled appointments for service team.
- Contributed to team objectives in fast-paced environment.
Customer Service Agent
The Results Company
Auburndale, FL
01.2019 - 09.2020
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Assisted customers with Spanish-language inquiries in a timely and professional manner..
- Met all call quality standards and daily quotas for first-call resolution.
Education
Associates in Art - Liberal Arts And Sciences
Polk State College
Winter Haven, FL12-2027
High school or equivalent - Education
Haines City Senior High School
Haines City, FL05.2019
Skills
- Microsoft Word
- Proper Phone Etiquette
- Insurance Verification
- EMR systems & CPT Coding
- Medical Records
- Customer service Skills
- HIPAA compliance
Certification
Basic Life Support (BLS), 09/01/21, 09/01/23
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Treatment Coordinator
Orthodontic Specialists of Florida
11.2025 - Current
Senior Front Office Assistant
Orlando Health Physician Associates
12.2024 - 05.2025
Front Desk /Orthodontic Treatment Coordinator
EASmiles Orthodontic / Hess Orthodontics
04.2023 - 11.2024
Front Desk /Referral Services Coordinator
Center for Arthritis & Rheumatic Diseases
12.2021 - 02.2023
Service Cashier and Customer Service
Miracle Toyota
08.2020 - 12.2021
Customer Service Agent
The Results Company
01.2019 - 09.2020
High school or equivalent - Education
Haines City Senior High School
Associates in Art - Liberal Arts And Sciences
Polk State College