Mallory Welborn
BUCHANAN DENTISTRY
Bowling Green,KY
9
years of professional experience
Experienced in operations and team management in a fast-paced environment. Proven track record of improving efficiency and increasing customer satisfaction. Strong leadership skills demonstrate the ability to motivate, train, and develop a diverse workforce. Excellent communication, multi-tasking, problem-solving, and analytical skills.
Work History
Treatment Coordinator
4 Years 6 Months- Achieved high patient satisfaction by managing multi-phone lines and scheduling effectively. Facilitated smooth patient check-in and check-out experiences. Maximized efficiency in payment processing and insurance claim management.
- Coordinated patient treatment plans, ensuring alignment with clinical recommendations and patient needs.
- Optimized appointment scheduling, improving patient flow and reducing wait times.
Team Leader
1 Year 6 Months- Improved patient experience by efficiently managing phone calls for various doctors. Streamlined prescription refill processes, enhancing office task response times. Fostered a collaborative team environment by addressing coworker questions and providing support.
Customer Service Representative
1 Year 10 Months- Guided customers through order placements, resolved technical challenges, and enhanced website navigation experience.
Scheduling Coordinator
4 Months- Achieved efficient scheduling and coordination of office functions, resulting in improved operational flow. Handled a high volume of phone inquiries, contributing to enhanced customer satisfaction. Executed payment processing and claims organization, ensuring accurate record-keeping.
- Coordinated patient appointments to optimize scheduling efficiency and reduce wait times.
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Developed streamlined processes for appointment reminders, enhancing patient communication.
Scheduling Coordinator
2 Years 1 Month- Achieved smooth payment processing and timely examination scheduling for patients. Enhanced patient therapy experiences through dedicated support. Contributed to efficient clinic operations by assisting the doctor with diverse responsibilities.
- Coordinated patient scheduling to optimize clinic workflows and enhance patient experience.
- Managed appointment reminders to reduce no-show rates and improve overall attendance.
- Collaborated with healthcare providers to ensure accurate and timely patient care delivery.
Education
High School - Diploma
Skills
Customer service
Client relations
Technical troubleshooting
Microsoft Excel
Microsoft Word
Organized
Detail-oriented
Leading team members
Excellent communication
Languages
English
Full Professional
Interests
Documenting and sharing travel experiences.
Timeline
Team Leader
GRAVES GILBERT CLINIC
10.2024 - 04.2026Read More
Treatment Coordinator
BUCHANAN DENTISTRY
04.2022 - 10.2026Read More
Customer Service Representative
CAMPING WORLD CORPORATE OFFICE
06.2020 - 04.2022Read More
Scheduling Coordinator
BLUEGRASS ORAL HEALTH DENTAL
02.2020 - 06.2020Read More
Scheduling Coordinator
OWSLEY CHIROPRACTIC
01.2018 - 02.2020Read More
Warren East High School
High School from Diploma
Read More