Summary
Overview
Work History
Skills
Education
Timeline
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Jasmine Clatworthy

North Royalton,OH

Summary

Dependable and successful providing fast, high-quality customer service. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Server

Rivals Brew Pub
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Key Holder

Malley's Chocolates
08.2019 - 03.2021
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Floor Supervisor

Journeys Kidz
09.2017 - 07.2019
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Skills

  • Customer Service
  • Cash Drawer Balancing
  • Motivational Leadership
  • Item Promotion
  • Sales Expertise
  • Cash Handling
  • Conflict and Complaint Resolution

Education

High School Diploma -

North Royalton High School
North Royalton, OH
08.2014 - 05.2018

Associate of Applied Business - Business Management

Cuyahoga Community College
Cleveland, OH
09.2019 - 05.2023

Timeline

Server

Rivals Brew Pub
05.2021 - Current

Associate of Applied Business - Business Management

Cuyahoga Community College
09.2019 - 05.2023

Key Holder

Malley's Chocolates
08.2019 - 03.2021

Floor Supervisor

Journeys Kidz
09.2017 - 07.2019

High School Diploma -

North Royalton High School
08.2014 - 05.2018

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Jasmine Clatworthy