Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Cousin

Ahoskie

Summary

Dynamic Patient Account Representative with proven expertise in insurance verification and billing at Roanoke Chowan Community Health Center. Recognized for exceptional customer service and effective collaboration with medical staff, streamlining processes to enhance efficiency and minimize claim denials. Committed to maintaining HIPAA compliance while fostering positive patient relationships.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Account Representative

Roanoke Chowan Community Health Center
04.2025 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.

Referral Coordinator

ECU HEALTH
02.2024 - 08.2024
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Patient Account Representative

Roanoke Chowan Community Health Center
06.2021 - 02.2024
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Responded to patient, family, and external payer inquiries.

Sales Associate

Belk
09.2018 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

TEACHER

JOLLY JACK'S DAYCARE
10.2019 - 01.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

TEACHER

AHOSKIE CHRISTIAN CENTER DAYCARE
03.2019 - 10.2019
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

Education

BERTIE EARLY COLLEGE HIGH SCHOOL
Windsor, NC

Associate of Arts - Business Administration

Halifax Community College
Weldon, NC
09-2026

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Payment processing
  • Administrative support
  • Insurance collaboration
  • Pleasant telephone demeanor
  • Updating customer accounts
  • Microsoft office
  • Patient scheduling
  • Pre-authorizations

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Patient Account Representative

Roanoke Chowan Community Health Center
04.2025 - Current

Referral Coordinator

ECU HEALTH
02.2024 - 08.2024

Patient Account Representative

Roanoke Chowan Community Health Center
06.2021 - 02.2024

TEACHER

JOLLY JACK'S DAYCARE
10.2019 - 01.2020

TEACHER

AHOSKIE CHRISTIAN CENTER DAYCARE
03.2019 - 10.2019

Sales Associate

Belk
09.2018 - 05.2021

BERTIE EARLY COLLEGE HIGH SCHOOL

Associate of Arts - Business Administration

Halifax Community College

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Jasmine Cousin