Jasmine Craft
Houston
Summary
Seeking a position that leverages my customer service skills, strong work ethic, and diverse professional background to contribute to company growth, while offering opportunities for career development and advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Planned Parenthood
02.2024 - 09.2024
- Schedule appointments
- Verify insurance
- Check in/out of patients, collect co-pays, payment for visits, etc
- Provide excellent customer service and phone communication
- Enroll patients in insurance programs subject to qualification
- Maintains patient charts and records in accordance with clinic standards and guidelines, assuring confidentiality of all records, filing, faxing, copying, etc
- Preparation of client statistics and filing
- Maintaining cleanliness and order in client services area, patient waiting areas, or other areas deemed appropriate for staff and client comfort
- Accept individual and joint responsibility for and participate in clinic efforts to achieve:
Medical Assistant
Supplemental Health Care
02.2023 - 02.2024
- Company Overview: Harris County
- Filing, organizing and maintaining patient health records and medical applications
- Preparing and reviewing health records prior to medical exams
- Preparing inmate patients for examination by taking vital signs, height/weight measurements, pregnancy screening and other data collection as needed
- Transcribing medical orders, and inputting data into Electronic Health Record (EHR) system
- Cleaning and stocking treatment areas
- Performing venipuncture and collecting and preparing other lab specimens as ordered
- Performing electrocardiogram (EKG's), tuberculosis skin testing (PPD), blood glucose monitoring, and routine treatments
- Harris County
Data Entry
Cameron Schlumberger
01.2017 - 12.2020
- Company Overview: Houston, TX
- Collecting information from customers and clients
- Entering data into the central database
- Cataloging the data with appropriate tags for ease of reference
- Transferring physical records into a digital filing system
- Retrieving data as requested
- Maintaining and updating the database system as necessary
- Generating periodic reports
- Evaluating and approving Purchase Orders (PO)s
- Indexing and filing invoices
- Houston, TX
Customer Service Representative
Adecco
10.2015 - 12.2016
- Company Overview: Houston, TX
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Houston, TX
Cashier
Whataburger
08.2014 - 10.2015
- Company Overview: Houston, TX
- Customer Service
- Food Prep and Delivery
- Daily Operations
- Quality Standards
- Open Communication with Management
- Cleanliness
- Station Certifications
- Houston, TX
Education
Diploma -
Fortis College
Houston, TX09.2021
Skills
- Outstanding Customer Service
- Medical Records
- Venipuncture & Phlebotomy
- Patient Care & Triage
- Data Entry & Medical Scheduling
- Electronic Health Record (EHR) Management
- Experience Administering Injections
- Proficient in Computer Applications
- BLS and CPR Certified
-HIPAA Compliance
-Patient Scheduling
-Medical terminology knowledge
Certification
- CCMA Certification
- BLS Certification
- CPR Certification
Timeline
Health Care Assistant
Planned Parenthood
02.2024 - 09.2024
Medical Assistant
Supplemental Health Care
02.2023 - 02.2024
Data Entry
Cameron Schlumberger
01.2017 - 12.2020
Customer Service Representative
Adecco
10.2015 - 12.2016
Cashier
Whataburger
08.2014 - 10.2015
Diploma -
Fortis College