JASMINE CURNEY
Alpharetta,GA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
16
16
years of professional experience
Work History
OFFICE COORDINATOR
Georgia OB/GYN
Atlanta, GA
10.2015 - 05.2025
- Obtain and Verify patient demographic information
- Greet all patients in warm, welcoming and respectful manner
- Follow HIPAA guidelines for the management of patient privacy and confidentiality
- Perform other duties and task as requested by Manager and Doctors as requested to ensure efficient overall performance
- Answer phone calls with a warm greeting and direct the call if needed
- Verify Insurance
- Manage Staff and Doctor Schedules effectively
- Schedule staff appropriately according to business volume To provide outstanding quality service
- Managed every aspect of operations, overseeing a number of 40 staff members
- Count all employees Daily Cash and made deposits into company's bank account
- Coaching and development of team
- Interview/Hire front and back office maintaining overall low turnover
- Improved and stabilized effective communication throughout the office
- Kept updated records of office expenses and cost
- Updated website as needed
- Participated and/or initiated all staff meetings as needed
- Collect Copayments and Balances
- Distributed Incoming Mail as Necessary
- Schedule Appointments
- Assist in Training New Team Members when needed
- Coordinated office operations to ensure smooth workflow and communication.
- Managed appointment scheduling for patients and healthcare providers effectively.
- Facilitated communication between staff, patients, and external vendors daily.
- Trained new staff on office procedures and customer service protocols efficiently.
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported other teams with various administrative tasks when required.
- Monitored office budget expenditures on a monthly basis.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Updated contact information lists regularly in accordance with company policy.
- Provided administrative support for all departments in the organization as necessary.
- Followed up with customer inquiries via phone or email promptly.
CUSTOMER SERVICE REPRESENTATIVE
Price Industries
03.2009 - 12.2014
- Greet all incoming visitors, registers them through our visitor system and pages appropriate persons as requested
- Issued visitors badges and maintain telephone directories
- Distributed incoming mail as necessary
- Ordered and maintain supplies, arrange for equipment maintenance
- Answered telephone promptly courteously: screen calls and direct the caller to the appropriate individual, also prepared international calls for the executive team
- Coordinated and perform a range of staff and/or operational support activities including, but not limited to copying, faxing, filing, and preparing correspondence
- Scheduled and maintain calendar of appointments
- Mailroom Coordination
- Assisted with Employee Hotline Management and Reporting
- Serviced Level, Error Reduction, and Metrics Reporting
- Created PowerPoint presentations for Customers/Sales team and produce bi-monthly Customer Profile newsletters
- Preparation and Planning for Meetings / Customer Events such as holiday event, sales meetings, vendor/customer shows, and facility functions
- Check Requests, Sales Commission Adjustments, and Journal Entries
Education
Bachelors of Arts - Psychology
ASHFORD UNIVERSITY
Skills
- Multi-line Phone Systems
- Mail Room and Office Equipment
- Data Collection
- Error Reduction
- Workflow Management
- Conflict Resolution
- Knowledge of Medical Terminology
- Well-Versed in HIPAA
- Experience in Handling Confidential Information
- Policy and Decision Implementation
- Customer Service
- Administrative Support
- Cash Handling
- Patient Care
- Insurance Verification
- Microsoft Word
- Excel
- PowerPoint
- Publisher
- Outlook
- Adobe Professional
- Medical Scheduling Software
- Medical Billing Software
- Team building
- Office administration
- Conflict resolution
- Staff training
- Budgeting and finance
- Correspondence management
- Office equipment maintenance
- Office management
- Meeting organization
- Staff management
- Performance improvement
- Team bonding
- Policy development
- Policy implementation
References
Available upon request
Timeline
OFFICE COORDINATOR
Georgia OB/GYN
10.2015 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
Price Industries
03.2009 - 12.2014
Bachelors of Arts - Psychology
ASHFORD UNIVERSITY