Jasmine Durant
Midlothian,VA
Summary
Adept at color mixing and meeting customer satisfaction. The biggest part of what I did at all of my jobs was customer service and combining my creative abilities with my adaptability to overwhelming situations.
Overview
3
3
years of professional experience
Work History
Head Cake Decorator
Copy Cat Cakes
02.2022 - Current
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Worked with customers to define cake vision based on color, theme, size and price.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Achieved consistent color accuracy by carefully measuring and mixing pigments according to client specifications.
- Actively participated in ongoing professional development opportunities, staying current with best practices and emerging trends in the color mixing industry.
- Utilized a keen eye for detail to identify subtle variations in color shades, ensuring an exact match to client specifications.
- Created and recorded color formulas to match colors.
Customer Service Associate
The Treat Shoppe
04.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge
- Trained new associates in customer service protocols, elevating overall team's performance.
Banquet Assistant
Celebrations At The Reservoir
10.2021 - 12.2022
- Handled high-pressure situations with poise, professionalism, using problem-solving skills to address any challenges during events.
- Displayed effective communication skills while working with diverse teams to execute successful events.
- Enhanced guest satisfaction by providing exceptional banquet setup and service.
- Set up advertising signs and displays on shelves, counters and tables.
Education
Cosby High
Midlothian, VASkills
- Training and mentoring
- Color mixing skills
- Hospitality and accommodation
- Adaptability
Affiliations
Reference: Keri Thomson-Yhlen
Additional Information
I've been in performing arts and do modeling/acting on the side in addition. I have a broad knowledge of makeup and beauty products as well as can provide accurate suggestions for others.
Timeline
Customer Service Associate
The Treat Shoppe
04.2022 - 07.2023
Head Cake Decorator
Copy Cat Cakes
02.2022 - Current
Banquet Assistant
Celebrations At The Reservoir
10.2021 - 12.2022
Cosby High