Jasmine Eatmon
Hesperia,CA
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
6
6
years of professional experience
Work History
Dispatcher
Legit Transportation Llc
06.2021 - Current
- Coordinated daily dispatch operations to optimize route efficiency and reduce delivery times.
- Monitored vehicle locations and communicated updates to drivers in real-time.
- Managed freight scheduling and ensured compliance with regulatory requirements.
- Analyzed delivery metrics to identify areas for process improvement and cost reduction.
- Implemented tracking systems to enhance visibility of shipments and improve customer service.
Dispatcher
Keolis Transit
01.2022 - 02.2025
- Coordinated daily transportation schedules to optimize delivery efficiency.
- Monitored vehicle locations using GPS tracking systems for timely dispatching.
- Communicated with drivers to resolve issues and ensure adherence to safety protocols.
- Analyzed route data to identify improvements in delivery times and costs.
- Trained new dispatchers on operational procedures and software systems.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Led initiatives to streamline communication processes between drivers and management.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Transit Bus Driver
Keolis Transit
06.2019 - 02.2025
- Operated transit buses safely, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Assisted passengers with boarding and disembarking, ensuring a positive customer experience.
- Managed route schedules effectively, minimizing delays while maintaining service quality.
- Communicated with dispatch regarding route changes and passenger needs for efficient service delivery.
- Trained new drivers on safety protocols and operational procedures to enhance team performance.
- Resolved passenger concerns promptly, fostering a supportive and accommodating transportation environment.
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
- Provided passenger assistance, collected fares and offered schedule and route information.
Education
No Degree -
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Cajon High School
San Bernardino, CA06-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Schedule management
Timeline
Dispatcher
Keolis Transit
01.2022 - 02.2025
Dispatcher
Legit Transportation Llc
06.2021 - Current
Transit Bus Driver
Keolis Transit
06.2019 - 02.2025
No Degree -
Chaffey College
High School Diploma -
Cajon High School