Jasmine Echegaray
Antioch,CA
Summary
Dynamic professional with a strong background in customer service and mental health support, notably at Discovery Mood and Anxiety Program. Proven ability to enhance patient safety and satisfaction through effective crisis intervention and empathetic communication. Bilingual in Spanish, skilled in electronic charting, and committed to fostering a positive environment for both customers and patients.
Overview
2
2
years of professional experience
Work History
Cashier
Bizi Market
06.2021 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Assisted customers with product inquiries, providing excellent
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained cleanliness and sanitation standards.
Mental Health Technician
Discovery Mood and Anxiety Program
09.2021 - 04.2022
- Assisted in monitoring patient behavior and emotional well-being during therapeutic activities.
- Documented patient interactions and progress notes accurately as part of treatment plans.
- Supported implementation of individualized care plans to meet patient needs effectively.
- Collaborated with multidisciplinary team to ensure comprehensive patient support and safety.
- Maintained cleanliness and organization in patient living areas, contributing to a therapeutic atmosphere.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Education
No Degree - General Education
Antioch High School
700 W. 18th St. Antioch Ca,Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Crisis intervention
- De-escalation techniques
- Patient safety management
- Bilingual in spanish
Timeline
Mental Health Technician
Discovery Mood and Anxiety Program
09.2021 - 04.2022
Cashier
Bizi Market
06.2021 - 08.2023
No Degree - General Education
Antioch High School