Jasmine Ferguson
Centerbrook
Summary
Dedicated Sales Associate with a strong focus on customer satisfaction and relationship building. Achieved measurable improvements in customer engagement through effective problem-solving and teamwork.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walgreens
Essex, CT
06.2023 - Current
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced drawers.
- Maintained clean and organized sales floor, ensuring product displays were visually appealing and stocked.
- Collaborated with team members to achieve sales goals through effective communication and support.
- Monitored inventory levels, restocking shelves promptly to prevent stockouts and improve customer satisfaction.
- Provided training to new staff on store policies, procedures, and customer service techniques for consistency.
- Implemented promotional displays to increase product visibility, driving customer interest and engagement.
- Resolved customer complaints professionally, maintaining positive relationships and fostering loyalty to the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Counselor's Assistant
Bushy Hill Nature Center
Deep River, CT
06.2024 - 08.2024
- Assisted in implementing nature-based educational programs for diverse groups.
- Supported counselors in managing group dynamics and participant engagement.
- Facilitated outdoor activities, ensuring safety protocols were followed effectively.
- Collaborated with staff to develop customized lesson plans and activity schedules.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA05-2029
High School Diploma -
Valley Regional High School
Deep River, CT06-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem Solving skills
- Listening skills
- Multitasking strength
- Problem Solving
- Relationship building
- Outgoing personality
- Customer service excellence
Timeline
Counselor's Assistant
Bushy Hill Nature Center
06.2024 - 08.2024
Sales Associate
Walgreens
06.2023 - Current
Bachelor of Arts - Psychology
Temple University
High School Diploma -
Valley Regional High School