JASMINE FOWLER
Covington,GA
Summary
Enthusiastic Payment Poster experienced with reporting batch totals and identifying incomplete payments. Consistently observes data confidentiality and privacy rules in workflows and promotes dynamic communication skills. Achieves high levels of accuracy in data entry and account management.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Arise
11.2022 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- (Remote)
Payment Poster
Piedmont Healthcare
08.2020 - 11.2025
- Prepared and batched payments for timely data entry
- Maintained balanced cash log to ensure accuracy in financial reporting
- Completed manual posting of ACH and bank lockbox transactions
- Applied provider/patient payments on accounts, applied contractual managed care reimbursement rates
- Worked remotely to complete assigned tasks
Medical Biller/Collector Team Lead
Piedmont Healthcare
06.2018 - 08.2020
- Maintained patient information and updated it on system
- Identified and resolved billing, coding and insurance claim errors for clean claim submissions
- Made outbound calls to Medicare, Medicaid, and all Commercial payers regarding reimbursement for professional and hospital claims (CMS1500/UB04)
- Analyzed managed care contractual issues, provided feedback to the Credentialing Department.
- Submitted written appeals to payers on denied/underpaid claims for adjudication and resolution. Successfully overturning numerous insurance's decisions
- Trained/assisted employees on the department and company guidelines of the various billing/follow-up/payment posting duties
- Created Process Manual for Medicare billing/follow-up
- Atlanta, GA/Remote
Reimbursement Team Lead
Payments MD
01.2015 - 06.2018
- Analyzed managed care contractual issues, provided feedback to the Credentialing Department.
- Assisted with reviews and audited complex problematic accounts.
- Negotiated settlements on non contracted claims
- Trained/assisted employees on the processes of reimbursement analyzing professional (CMS1500) claims; including anesthesia, ED, surgical, and inpatient stay
Medical Office Assistant
Laureate Medical
03.2010 - 01.2015
- Check in/out patients and collect co-payments
- Review/Manage Patient medical records
- Verify insurance
- Answer and direct calls to appropriate personnel
- Schedule patient appointments
Education
Medical Administrative Assistant Certificate -
Everest Institute-Norcross
Norcross, GAHigh School Diploma - undefined
Duluth High School
Duluth, GASkills
- -ICD-10/CPT Coding
- -Medical Billing
- -Medical Collections
- -Payment Posting
- -Data Entry
- -Centricity MDR system
- -Epic MDR system
- -NextGen
- -Multiple Insurance Portal
- -MS Office expert
- -Call management system
- -High volume management
- -Benefits administration
- -Efficient/Effective work ethic
- -75 wpm
- Records management
Personal Information
Title: Medical Revenue Cycle Representative
Timeline
Customer Service Manager
Arise
11.2022 - Current
Payment Poster
Piedmont Healthcare
08.2020 - 11.2025
Medical Biller/Collector Team Lead
Piedmont Healthcare
06.2018 - 08.2020
Reimbursement Team Lead
Payments MD
01.2015 - 06.2018
Medical Office Assistant
Laureate Medical
03.2010 - 01.2015
High School Diploma - undefined
Duluth High School
Medical Administrative Assistant Certificate -
Everest Institute-Norcross