Jasmine Gbayisomore
Dallas,Tx
Summary
Service-oriented Spa Director with 10+ years experience committed to building engaged team and superior guest relations for maximum return on investment. Provides strategic and operational leadership. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
17
17
years of professional experience
Work History
Director of Spa and Operations
ArisLife Spa And Yoga
12.2016 - Current
- Maximized efficiency through time management and staff supervision to boost productivity.
- Utilized promotions, print and digital marketing to attract new clients.
- Oversaw operations by managing activities related to massage/esthetics training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Worked with suppliers to identify cost savings opportunities resulting in reduction in expenses.
- Coordinated facility schedules to maximize usage and efficiency.
Yoga Instructor
Sunstone
10.2017 - 08.2018
- Led up to 10 classes per week
- Developed safe and effective exercise programs for class members.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Stayed current with fitness trends and adjusted to needs and wants of class participants.
- Retained knowledge of studio offerings, programs and pricing to promote brand and guide registration.
- Adhered to all facility rules for safety, compliance and continuing education.
Esthetician/Massage Therapist
Equinox
11.2014 - 12.2016
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Diversified services by training in additional techniques such as Thai/yoga massage.
Esthetician
Avalon Salon
01.2012 - 01.2014
- Analyzed skin condition and made appropriate product recommendations to aid in at home care and increase retail sales
- Carried out product inventory checks, charting and consultations.
- Educated patients on treatment options.
- Fostered friendly, warm and exceptional customer experience.
- Developed individualized, therapeutic skin care programs.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
Mortgage Specialist II
Bank of America
01.2011 - 01.2013
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Worked with underwriters to fix application problems and resolve issues.
- Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
- Remained updated with latest information related to mortgage products and services being offered.
- Worked with various lenders and adhered to guidelines to ensure current laws were being followed when making decisions to postpone foreclosures
Aesthetician/Nail Tech
Moda Aveda
01.2010 - 01.2011
- Provided in depth consultations, while building client relations, and performing various skin care services, also assisted in manicures and pedicures when needed.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Maintained appointment calendar covering all customer visits, employee schedules and special events.
- Provided training and mentoring to new staff to maximize performance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Grew repeat client base through effective marketing and customer service.
Teller
JP Morgan Chase
01.2007 - 01.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
250 RYT - Yoga Therapy And Teacher Training
SunstoneFIT Academy
Addison, TX2016
Licensed Massage Therapist - Massage Therapy
Sterling Health Center
Addison, TX2015
AFAA Certified Group Exercise Instructor - Group Exercise
Southern Methodist University (SMU)
Dallas, Tx2014
M.A.P - Medical Aesthetics
Biomani Center For Advanced Medical Aesthetics
Addison, TX2010
Cosmetology Operator - Cosmetology
Regency Beauty Institute - TX
Arlington, TX2010
Skills
- Customer Relationship Management
- Filing Systems
- Vendor Contracts and competitive sourcing
- Employee Engagement
- Verbal and Written Communication
- Cost Control
- Confidentiality Requirements
- Motivational Leadership
- Operational Efficiency
- Workflow Schedules
- Industry Standards
- Employee Performance Evaluations
- Special Events
- Compliance Requirements
- Operational Standards
Timeline
Yoga Instructor
Sunstone
10.2017 - 08.2018
Director of Spa and Operations
ArisLife Spa And Yoga
12.2016 - Current
Esthetician/Massage Therapist
Equinox
11.2014 - 12.2016
Esthetician
Avalon Salon
01.2012 - 01.2014
Mortgage Specialist II
Bank of America
01.2011 - 01.2013
Aesthetician/Nail Tech
Moda Aveda
01.2010 - 01.2011
Teller
JP Morgan Chase
01.2007 - 01.2009
250 RYT - Yoga Therapy And Teacher Training
SunstoneFIT Academy
Licensed Massage Therapist - Massage Therapy
Sterling Health Center
AFAA Certified Group Exercise Instructor - Group Exercise
Southern Methodist University (SMU)
M.A.P - Medical Aesthetics
Biomani Center For Advanced Medical Aesthetics
Cosmetology Operator - Cosmetology
Regency Beauty Institute - TX
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