Results-driven Specialist known for exceptional customer support and equipment calibration. Demonstrates the ability to analyze financial documents and implement strategies that enhance client retention and satisfaction. Offering several years of Personable, friendly and solution oriented expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
T-Mobile, Custom Wireless
Charleston, SC
01.2024 - 03.2026
Handled clients inquiries and claims, and provided solutions to enhance satisfaction and retention.(reducing account loss)
Manage clients relationships, handling high-level customer issues, and implementing strategies to enure all agreements meet guidelines with company policies and regulation.
Resolve billing issues using CRM software and Fiserv ensuring accuracy in account management.
Analyzed financial documents to assess eligibility for loss prevention options.
Reviewed incident reports, ensuring accurate documentation and follow-up actions were taken.
Production Technician
Mercedes Benz Vans
Ladson, SC
01.2018 - 01.2024
Lead and Operate assembly line machinery, ensuring that highly technical equipment meets required specifications and high quality standards.
Conduct quality inspections on finished products, identify defects and implement corrective actions.
Assess unusual circumstances with machines, implement variations and approaches to complete conflicting data
Train new employees on equipment operation and safety procedures, molding a culture of safety and compliance.
Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.