Jasmine Grier
Trenton,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Constantly finding new ways to exceed customers' expectations with personalized service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Hostess
Red Lobster Restaurant
01.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Applebee's Grill + Bar
10.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Attman's Harbor Point
03.2024 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Psychology
Morgan State University
Baltimore, MD05.2026
High School Diploma -
Hopewell Central High School
Hopewell, NJ06.2022
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Flexible and Adaptable
Timeline
Server
Attman's Harbor Point
03.2024 - Current
Server
Applebee's Grill + Bar
10.2022 - 05.2023
Hostess
Red Lobster Restaurant
01.2021 - 08.2023
Psychology
Morgan State University
High School Diploma -
Hopewell Central High School
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