Jasmine Hamilton
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in client retention strategies and exceptional communication. Successfully managed membership growth initiatives and implemented member feedback, enhancing satisfaction. Adept at data entry and complaint handling, fostering strong relationships that drive loyalty and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Specialist
Sam's Club
07.2025 - Current
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
Customer Service Representative
Publix
10.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Host
Woodside Country Club
08.2020 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Woodside Country Club
08.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Real Estate
Kaplan University
Davenport, IA10-2025
Midland Valley
Graniteville05-2023
Skills
- Exceptional communication
- Data entry proficiency
- Client retention strategies
- Strong interpersonal skills
- Customer support
- Relationship building
- Complaint handling
- Sales strategy
- Financial transactions
Certification
Cosmetology License
Timeline
Member Specialist
Sam's Club
07.2025 - Current
Customer Service Representative
Publix
10.2023 - 04.2024
Server
Woodside Country Club
08.2021 - 01.2022
Host
Woodside Country Club
08.2020 - 09.2022
No Degree - Real Estate
Kaplan University
Midland Valley
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