JASMINE HERNANDEZ
Cotton On Group
Friendswood,TX
6
years of professional experience
Accomplished retail professional with extensive experience in inventory management, customer service, and team leadership. Proven ability to enhance store operations, mentor staff, and resolve customer issues effectively. Seeking to leverage skills in task delegation and retail operations as a leader to drive success and growth for the new team.
Work History
Key Holder
5 Months- Implemented sales strategies that boosted customer engagement and drove store traffic.
- Supervised daily operations and ensured adherence to store policies and procedures.
- Managed inventory levels and organized merchandise displays to maintain optimal stock availability.
- Trained and mentored new team members on customer service standards to improve overall service quality.
Key Holder
3 Months- Monitored inventory levels and organized stock replenishment, ensuring product availability to enhance customer satisfaction.
- Encouraged teamwork among colleagues by leading by example and providing guidance.
- Provided tailored product suggestions that complemented customer selections, enhancing overall shopping experience.
Key Holder
1 Year 6 Months- Conducted stock audits to identify discrepancies, enhancing inventory accuracy.
- Assisted customers with product selection, price checks, and returns, ensuring a seamless shopping experience.
- Resolved escalated customer service issues, fostering positive shopping experiences.
Assistant Store Manager
3 Months- Analyzed sales data to identify trends, recommending adjustments that enhanced product offerings and services.
- Assisted customers in locating products while delivering exceptional service, ensuring a positive shopping experience.
- Led initiatives that cultivated a positive work environment, promoting teamwork and collaboration among staff members.
Key Holder
2 Years- Executed visual merchandising strategies to increase store appeal and engage customers.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members to enhance customer service skills.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
Sales Associate
6 Months- Greeted customers warmly and offered assistance.
- Assisted customers in locating and choosing products in-store.
- Welcomed customers with a friendly demeanor and provided support throughout their visit.
Key Holder
8 Months- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Coordinated with team members to uphold store cleanliness and streamline operational efficiency.
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Executed daily opening and closing procedures, including cash drawer counting, receipt balancing, and discrepancy reconciliation for accurate financial reporting.
Education
High School Diploma
Skills
Staff training
Employee training
Cash handling accuracy
Inventory management
Delegation of tasks
Sales reporting
Point-of-sale operation
Database entry
AWARDS
Medal of Excellence (JROTC)
ADDITIONAL INFORMATION
- Volunteered at a food bank in Galveston.
- Did LDC (Leadership Development core) in middle school and JROTC in High School.
- Volunteered to serve veterans through the program at Golden Corral.
Timeline
Key Holder
Cotton On Group
03.2026 - CurrentRead More
Key Holder
Mango
10.2025 - 01.2026Read More
Assistant Store Manager
TILLYS
10.2024 - 01.2025Read More
Key Holder
Walgreens
04.2024 - 10.2025Read More
Key Holder
Cotton on - TYPO
10.2022 - 10.2024Read More
Sales Associate
American Egale
04.2022 - 10.2022Read More
Key Holder
Charlotte Ruse
12.2020 - 08.2021Read More
Clear Brook High School
High School Diploma
Read More