Jasmine Holder
Chickamauga,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Recognized for enhancing guest satisfaction through attentive service and effective complaint resolution. Proficient in cash handling and POS operation, while fostering positive guest interactions and building rapport with regular customers in high-volume dining environments.
Overview
11
11
years of professional experience
Work History
Server
McLemore
Rising Fawn, GA
10.2024 - 02.2026
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Assisted in training new staff on restaurant protocols and service standards.
- Maintained cleanliness and organization of dining area, adhering to safety regulations.
- Collaborated with kitchen staff to communicate order modifications and dietary restrictions.
- Handled cash transactions accurately, processing payments and balancing cash register at shift end.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Upheld high standards of product knowledge, making informed recommendations to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Sparetime Entertainment
Chattanooga, TN
03.2020 - 02.2021
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Golden Corral Buffet and Grill
Fort Oglethorpe, GA
08.2015 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
Education
High School Diploma - Diploma
Gordon Lee High School
Chickamauga, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Sales techniques
- Order accuracy
- Table bussing
- Performance improvement
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
- Banquet coordination
- Wine pairings
- Multitasking and organization
- Responsible beverage service
- POS operation
- Hostess support
- Take-out service
- Table resetting
- Calm demeanor
- Positive guest interactions
- Warm and friendly
- Reliable and responsible
- Team player
- Buffet setup and takedown
- High energy and stamina
- Cool under pressure
Timeline
Server
McLemore
10.2024 - 02.2026
Server
Sparetime Entertainment
03.2020 - 02.2021
Server
Golden Corral Buffet and Grill
08.2015 - 02.2021
High School Diploma - Diploma
Gordon Lee High School