Jasmine Jackson

Responded to inbound calls and emails in a timely manner, enhancing customer service experience.

Managed utility account creation for city residents, improving operational efficiency.

Accurately processed billing information to uphold financial standards.

Handled regular mail processing to ensure organized correspondence.

Maintained comprehensive record-keeping practices for efficient data management.

• Resolved customer concerns during inbound calls, effectively retaining valued clientele with tailored solutions.
• Cultivated strong customer relationships through active listening and effective problem-solving.
• Employed conflict resolution techniques to de-escalate tense situations, promoting customer satisfaction.
• Teamed with internal departments to refine customer experience and retention initiatives.

• Reviewed and assessed unemployment claims to determine eligibility based on state and federal guidelines.
• Conducted thorough investigations by making outbound calls to employers to verify claimant employment status and gather necessary documentation.
• Analyzed case details, applied legal and policy standards, and rendered fair and accurate benefit determinations.
• Documented findings and decisions with precision to ensure compliance with regulatory requirements.
• Communicated effectively with claimants and employers to clarify determinations and resolve disputes professionally.

Managed high-volume inbound calls and responded to customer emails promptly.

Developed personal connections with customers to foster loyalty.

Processed online orders via internal intranet efficiently for customer convenience.

Participated in brand events to effectively promote products to customers.

• Provided exceptional customer service by assisting shoppers, answering inquiries, and ensuring a positive checkout experience.
• Operated cash registers, accurately processed transactions, and handled multiple forms of payment, including cash, credit, and electronic transfers.
• Managed Western Union money transfers and facilitated lottery ticket sales in compliance with company policies and regulations.
• Weighed, scanned, and bagged items efficiently while maintaining accuracy and speed in a fast-paced environment.
• Resolved customer concerns professionally, ensuring satisfaction and fostering customer loyalty.