Nury Carbajal
Lake Elsinore,CA
Summary
With a proven track record at City of Norco, I excel in utility billing and customer service, showcasing precision and a teamwork orientation. My experience spans efficient invoice processing and enhancing customer satisfaction, achieving a significant improvement in billing accuracy and client relations.
Overview
6
6
years of professional experience
Work History
Utility Billing Clerk
City of Norco
Norco, CA
10.2022 - Current
- Ensured accurate and timely processing of utility billing invoices.
- Generated overdue payment and service disconnection notices.
- Facilitated customer support through various communication channels for billing-related issues.
- Clarified billing procedures to customers, handled payments accurately, and supported payment option selections.
- Kept and maintained records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided guidance and training to other team members on billing procedures and processes.
- Evaluated customer usage patterns, identifying opportunities for enhancement.
- Facilitated technical support when needed during system upgrades or maintenance projects.
Payroll Specialist
HHS Construction LLC
Ontario, CA
02.2021 - 10.2022
- Ensured precise payroll processing and deduction accuracy for over 500 employees each week, including out-of-state personnel.
- Ensured knowledge of relevant wage and hour compliance
- Ensured completion and correctness of timesheets ahead of payroll processing.
- Managed multiple tasks simultaneously while consistently meeting deadlines.
- Managed and updated employee personnel files, tracking new hires, terminations, salary adjustments, and paid time off.
- Implemented methods to ensure precise system entries of payroll information.
- Delivered prompt customer service support to employees for paycheck inquiries and payroll issues.
- Regularly audited payroll records to ensure both accuracy and adherence to compliance standards.
Administrative Clerk
HHS Constructiton LLC
Ontario, CA
06.2019 - 02.2021
- Processed, assigned, and distributed construction jobs to teams efficiently.
- Accurately organized and maintained confidential files.
- Guaranteed timely project completion in line with client specifications.
- Maintained compliance with relevant legal requirements and company guidelines.
- Provided outstanding customer service through direct interaction with clients and team members.
- Maintained and optimized databases to facilitate access to files and project information.
- Managed the process of submitting bids for upcoming projects to different vendors.
- Provided necessary assistance in data entry and administrative functions across other departments.
Receptionist
HHS Construction LLC
Ontario, CA
03.2019 - 06.2019
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Customer Service Representative
Best Buy
Montclair, CA
11.2018 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a respectful and timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Effective verbal and written communication
- Adaptability in Fast-Paced Environments
- Collaborative Leadership
- Strong organizational skills
- Interpersonal customer service
- Analytical Problem-Solving Skills
Timeline
Utility Billing Clerk
City of Norco
10.2022 - Current
Payroll Specialist
HHS Construction LLC
02.2021 - 10.2022
Administrative Clerk
HHS Constructiton LLC
06.2019 - 02.2021
Receptionist
HHS Construction LLC
03.2019 - 06.2019
Customer Service Representative
Best Buy
11.2018 - 03.2019