Stephanie Govert
Cedar Lake Town Hall
LOWELL,IN
18
years of professional experience
Dependable administrative professional with 10+ years of experience in billing, member care, and accounts support. Skilled in handling confidential records, resolving customer issues, and maintaining accurate account and payment data. Brings strong communication, time management, and attention to detail to every task.
Work History
Utility Billing Clerk
4 Years 6 Months- Processed utility billing payments and maintained accurate customer account records.
- Maintained confidential records and handled daily cash and payment postings.
- Processed utility billing statements and maintained accurate customer account records.
- Updated billing information, service changes, and meter-related account details.
- Responded to customer inquiries regarding rates, due dates, and account status.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
Accounts Receivable/Accounts Payable Clerk
6 Months- Assisting the office manager with Payroll while using the software Time-Suite toolbox
- Entered the driver's miles on an excel spreadsheet
- Reached out to vendors and customers to verify information and follow up on client issues.
- Dispatched the drivers to let them know where they were working the following day
- Dealt with oversized and overweight permits
- Maintained organized records for invoices, statements, and payment documentation.
Member Care Specialist/Bonton Processor
3 Years 1 Month- Resolved member inquiries, account issues, and service requests with accurate, timely support.
- Managed membership records, updates, and product inquiries.
- Order Status/Renewal Payments
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Optimized workflow processes, identifying areas for improvement within Member Care operations and implementing necessary adjustments.
- Assisted in training new team members, sharing expertise in best practices related to Member Care Specialist duties and responsibilities.
Deli/Seafood Crew Leader
8 Years- Supervised front-end and stocking crews to maintain smooth daily store operations.
- Inspected product freshness and removed outdated items to support quality standards.
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Managed deli case rotation, ensuring fresh product presentation and consistent stock levels.
- Sliced meats and cheeses to customer specifications using commercial deli equipment.
- Assisted customers with product selections, special orders, and portion requests.
Education
Human Resource Management - Human Resources
High School Diploma
Skills
Interpersonal communication
Organizational management
Attention to detail and accuracy
Teamwork orientation
Payment processing
Billing procedures
Strong communication and interpersonal skills
Dependable and self-motivated
Timeline
Utility Billing Clerk
Cedar Lake Town Hall
04.2022 - CurrentRead More
Accounts Receivable/Accounts Payable Clerk
Austgen Equipment
07.2019 - 01.2020Read More
Member Care Specialist/Bonton Processor
DirectBuy
05.2016 - 06.2019Read More
Deli/Seafood Crew Leader
Strack & Van Til
05.2008 - 05.2016Read More
Indiana Institute of Technology
Human Resource Management from Human Resources
Read More
Lowell High School
High School Diploma
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