Marcos Walker
Portsmouth
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
Planet Fitness
New Boston
04.2023 - 04.2025
- Greeted members and guests with a friendly and welcoming demeanor.
- Handled membership inquiries and resolved issues to enhance customer satisfaction.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered incoming calls, directed them to appropriate personnel and took messages.
DSP
Scioto Trails Group Homes
Lucasville
04.2022 - 03.2023
- Developed strong relationships with residents to promote trust and engagement.
- Assisted individuals with daily living activities in group home settings.
- Facilitated recreational activities to encourage social interaction among residents.
- Maintained a clean and organized environment for residents' comfort and safety.
- Documented resident progress and incidents for regular reporting.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
CAP Team 2 Associate
Walmart
Waverly
01.2020 - 04.2022
- Arranged supplies, merchandised products, and removed damaged items from assigned areas.
- Helped customers on floor with locating, reaching, and selecting merchandise.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Order Picker
LR Resources
Calhoun
10.2017 - 12.2019
- Operated material handling equipment to pick orders efficiently.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Achieved productivity and accuracy standards to meet company guidelines.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Ensured that all safety regulations were followed while performing work duties.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
Forklift Operator
Mohawk Industries Inc
Calhoun
08.2015 - 10.2017
- Operated forklifts to efficiently move materials within the warehouse.
- Loaded and unloaded pallets to ensure timely delivery of products.
- Inspected equipment daily for safety compliance and operational readiness.
- Adhered to all safety guidelines while operating heavy machinery in a fast-paced environment.
- Communicated effectively with supervisors regarding workflow and material needs.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
Shift Leader
Papa Johns
Calhoun
06.2014 - 07.2015
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Assisted in resolving customer complaints to enhance satisfaction.
- Ensured compliance with food safety regulations and cleanliness standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Crew Member
Papa John’s
Calhoun
04.2013 - 06.2014
- Prepared and assembled pizzas according to company specifications.
- Operated kitchen equipment to ensure efficient food preparation.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions accurately at the point of sale system.
- Followed safety protocols to maintain a hygienic work environment.
- Stocked supplies and ingredients to ensure availability for daily operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Calhoun High School
Calhoun, GA 08.2012 - 05.2014
Skills
- Customer service
- Inventory management
- Equipment operation
- Cash handling
- Safety compliance
- Organizational skills
- Materials handling
- Stock rotation
- Loading and unloading
- Pallet stacking
- Product staging
- Inventory control
- Heavy equipment operations
- Mentoring and coaching
- Product placement
- Dock operations
- Teamwork and collaboration
Timeline
Front Desk Receptionist
Planet Fitness
04.2023 - 04.2025
DSP
Scioto Trails Group Homes
04.2022 - 03.2023
CAP Team 2 Associate
Walmart
01.2020 - 04.2022
Order Picker
LR Resources
10.2017 - 12.2019
Forklift Operator
Mohawk Industries Inc
08.2015 - 10.2017
Shift Leader
Papa Johns
06.2014 - 07.2015
Crew Member
Papa John’s
04.2013 - 06.2014
Calhoun High School
08.2012 - 05.2014