Jasmine Kovaleva
Simpsonville ,SC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bova. Proven ability to manage high-pressure situations while ensuring positive guest interactions. Proficient in cash handling and food safety, consistently delivering quality service and fostering warm relationships with patrons. Fluent in Russian, enhancing communication with diverse clientele.
Overview
4
4
years of professional experience
Work History
Server
Bova
Simpsonville, SC
08.2024 - Current
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to high-pressure situations, ensuring smooth operations during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cook
Bova
Simpsonville, SC
05.2022 - 07.2024
- Prepared diverse menu items following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
- Collaborated with team members to coordinate food preparation during peak service times.
- Monitored inventory levels, assisting in order placements to maintain stock availability.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Host
Bova
Simpsonville, SC
11.2021 - 05.2022
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservations and waitlists using restaurant management software.
- Communicated effectively with staff to coordinate flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Dental Hygiene
Greenville Technical College
Greenville, South Carolina, SCHigh School Diploma -
Mauldin High School
Mauldin, SC05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Strong communication
- Foreign language proficiency (Russian)
- Positive guest interactions
- Organizational skills
- Time management
- Following protocols and directions efficiently
Languages
Russian
Native or Bilingual
Timeline
Server
Bova
08.2024 - Current
Cook
Bova
05.2022 - 07.2024
Host
Bova
11.2021 - 05.2022
No Degree - Dental Hygiene
Greenville Technical College
High School Diploma -
Mauldin High School