Jasmine Larry
Houston
Summary
Facilitated positive interactions in diverse environments, enhancing team dynamics. Achieved high levels of organization and efficiency while managing tasks under pressure. Delivered compassionate service while maintaining a professional demeanor. Excelled in written and verbal communication across various age groups. Utilized Microsoft Office skills to streamline processes and improve outcomes.
Overview
12
12
years of professional experience
Work History
Customer support specialist
Getix Health
Sugarland, TX
04.2025 - 03.2026
- Managed over 60 daily inbound and outbound calls addressing billing payments, medical claims, and coverage inquiries.
- Managed telephone inquiries by adhering to established procedures and scripts.
- Facilitated information gathering, researched account details, and resolved customer concerns with precision and efficiency.
- Clarified billing information, insurance benefits, and available services for patients.
- Evaluated patient needs and delivered tailored solutions or escalated issues as required.
- Organized work schedules to optimize call coverage and enhance daily productivity.
- Facilitated collaboration with leadership and peers through screen-sharing tools to enhance real-time problem-solving.
- Facilitated departmental initiatives and drove continuous improvement efforts.
- Ensured compliance with HIPAA regulations and upheld confidentiality policies.
- Facilitated achievement of departmental goals and proposed enhancements to optimize efficiency.
- Executed additional responsibilities as designated to enhance team performance.
- Established competitive pay scale at $17 per hour to attract and retain talent.
- Dedicated 40 hours weekly to project execution and team collaboration.
- Assisted in completing tasks related to project management. Supported team members in achieving project goals. Contributed to the development of skills necessary for effective collaboration.
Child Protective Services Investigator I
Texas Department of Family and Protective Services
Houston, TX
06.2023 - 03.2025
- Assisted in crisis situations involving children facing potential abuse or neglect. Responded promptly to ensure safety and support for affected individuals. Collaborated with teams to address urgent needs effectively.
- Executed forensic investigations of child abuse and neglect reports to ascertain occurrences of maltreatment.
- Monitored children for indications of harm and evaluated signs to identify potential abuse or neglect. Addressed cases involving serious injuries and child fatalities.
- Conducted interviews with parents, caregivers, and individuals reporting concerns to gather relevant information. Collaborated with family members and other familiar parties to understand family dynamics. Engaged with medical staff, teachers, and law enforcement to collect comprehensive insights.
- Monitored child safety and implemented protective measures as needed. Actions included facilitating child removal from unsafe family environments.
- Facilitated open and objective discussions with families regarding sensitive topics, including parenting decisions, financial management, and personal relationships.
- Assisted in identifying actions to mitigate immediate threats to child safety. Collaborated with families to locate supportive relatives for child protection. Facilitated court testimonies to advocate for emergency protective services. Coordinated placement of children in substitute care. Referred families to crisis intervention therapy and community resources.
- Documented all pertinent information collected during investigations and ensured accurate completion of required forms.
- Collected comprehensive family and kinship information to facilitate child placement in DFPS custody.
- Managed on-call rotation, responding to abuse and neglect situations outside of regular business hours.
- Cultivated and sustained collaborative relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and community stakeholders.
- Managed multiple tasks under tight deadlines, ensuring timely completion of projects.
- Cultivated an objective yet empathetic approach to support families navigating stressful and crisis situations.
- Facilitated participation in training sessions, meetings, and staffing discussions.
- Executed additional responsibilities as designated to ensure seamless unit operations.
- Fostered an inclusive workplace by promoting and exemplifying respect for cultural diversity and competency among colleagues and professional contacts.
- Consistently adhered to agency leave policy by maintaining regular attendance.
- Administered monthly salary disbursement of $3,816.65.
- Dedicated 48 hours weekly to project execution and team collaboration.
- Assisted in completing tasks related to project management. Supported team members in achieving project goals. Contributed to the development of skills necessary for effective collaboration.
- Supported team members in achieving project goals through effective communication and collaboration. Assisted in coordinating tasks to meet deadlines and project specifications. Provided guidance to ensure smooth workflow and task completion.
- Contacted supervisor for guidance on project tasks. Supported team members in achieving project goals. Assisted in maintaining open communication with management.
Correctional Officer
Texas Department of Criminal Justice
Huntsville, TX, United States
09.2014 - 06.2023
- Performs moderately complex correctional work involving the care and custody of offenders. Work involves the direct supervision of offender work groups in their daily assigned duties; preventing escapes; and maintaining discipline in conformance with strict rules, regulations, and standard operating procedures. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
- Salary: 3,378.87 monthly
- Hours per week: 48
- Assisted in completing tasks related to project management. Supported team members in achieving project goals. Contributed to the development of skills necessary for effective collaboration.
- Supervisor: Phillip Landon (936)291-4200
- Okay to contact this Supervisor: Yes
Education
Bachelor's Degree - Criminal Justice
Sam Houston State University
Huntsville, TX, United States12.2013
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Quality assurance
- Active listening
- Customer response
- Payment processing
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Adaptability and flexibility
- Team collaboration
- Verbal and written communication
- Decision-making
- Email communication
- Workflow management
- Stress management
Desired locations
United States - TX – Houston
Timeline
Customer support specialist
Getix Health
04.2025 - 03.2026
Child Protective Services Investigator I
Texas Department of Family and Protective Services
06.2023 - 03.2025
Correctional Officer
Texas Department of Criminal Justice
09.2014 - 06.2023
Bachelor's Degree - Criminal Justice
Sam Houston State University