Jasmine Lett
Canton,GA
Summary
Results-oriented professional with a background in customer service, sales support, and team leadership in fast-paced environments. Proven expertise in enhancing operational efficiency, training staff, and fostering customer relationships. Strong communicator and problem-solver, capable of driving positive customer experiences and supporting revenue growth.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Spray Studio
Sandy Springs, GA
03.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Handled multi-line phone systems, addressing inquiries and directing calls efficiently.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Coordinated appointment schedules, optimizing staff availability and enhancing customer satisfaction.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of guest interactions and transactions for improved service delivery.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved guest complaints promptly, contributing to a positive atmosphere and repeat business.
- Trained new reception staff on operational procedures and customer service best practices.
- Implemented workflow improvements that increased overall efficiency in front desk activities.
- Collected room deposits and fees during guest check-in to ensure secure transactions.
Front Desk Receptionist
Tropical Glow
Hickory Flat, GA
01.2025 - 02.2026
- Deliver exceptional customer service by creating a welcoming and professional experience for every client.
- Manage incoming calls and customer inquiries with professionalism and accuracy, ensuring efficient appointment scheduling.
- Manage appointment scheduling and daily calendars to maximize operational efficiency.
- Address customer concerns swiftly and professionally, maintaining high levels of customer satisfaction.
- Foster lasting client relationships, enhancing repeat business and customer loyalty.
- Maintain customer records and administrative documentation while ensuring confidentiality.
- Coordinate office inventory and supplies to support uninterrupted business operations.
- Assist with onboarding and training new employees on customer service standards and office procedures.
- Collaborate with team members to improve workflow and overall business performance.
Assistant Manager
Alchemy Tan
Alpharetta, GA
05.2024 - 01.2025
- Trained and mentored employees, improving customer interactions, product knowledge, and sales performance.
- Contributed to increased sales by coaching staff in consultative selling techniques and customer engagement.
- Monitored key performance indicators, coaching team members to enhance service quality and meet productivity targets.
- Managed inventory levels to support business goals and minimize operational disruptions.
- Coordinated employee scheduling to align with customer demand and optimize peak business hours.
- Led weekly team meetings to communicate business goals, performance expectations, and operational updates.
- Collaborated with management to create promotional campaigns that boosted customer traffic and heightened brand awareness.
- Assisted with daily business operations to ensure efficient workflow and outstanding customer service.
Host
Longhorn Steakhouse
Riverstone Parkway
03.2021 - 05.2024
- Delivered exceptional customer experiences by welcoming guests and managing front-of-house operations.
- Coordinated reservations and waitlists to optimize seating and enhance customer experience by minimizing wait times.
- Communicated menu features and promotions while assisting guests with questions and recommendations.
- Collaborated with servers and kitchen staff to streamline operations and ensure timely service delivery.
- Resolved customer concerns to uphold high satisfaction levels and foster positive guest experiences.
- Assisted with training new team members on customer service standards and restaurant procedures.
- Maintained an organized, clean, and customer-focused environment during high-volume business periods.
- Demonstrated strong multitasking abilities while managing multiple priorities in a fast-paced environment.
Education
High School Diploma -
Sequoyah Highschool
Hickory Flat, GA05.2024
Skills
- Front office management
- Appointment scheduling
- Scheduling
- Administrative support
- Data entry
- File organization
- Customer service
- Verbal and written communication
- Time management
- Team collaboration
- Problem-solving skills
- Attention to detail
- Listening skills
- Front office management
- Administrative support
Timeline
Front Desk Receptionist
Spray Studio
03.2026 - Current
Front Desk Receptionist
Tropical Glow
01.2025 - 02.2026
Assistant Manager
Alchemy Tan
05.2024 - 01.2025
Host
Longhorn Steakhouse
03.2021 - 05.2024
High School Diploma -
Sequoyah Highschool