Jasmine Lewis
Houston,TX
Summary
Experienced Administrative Assistant with over 10 years in front office and administrative roles. Skilled in Microsoft Office, multi-line phone systems, record keeping, and customer relations. Focused on delivering effective administrative support, streamlining processes, and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Billing Specialist
Bellaire Family
Houston, TX
04.2025 - Current
- Reviewed insurance claims for accuracy before submission and follow-up.
- Resolved billing questions with patients, insurers, and office staff.
- Posted payments and reconciled account balances in billing records.
- Verified patient coverage and authorization details for service charges.
- Tracked denied claims and prepared corrected resubmissions.
- Supported Bellaire Family front office with billing workflow and procedures.
- Assisted other departments within the organization.
Health Information Management Specialist
Accolade
Houston
09.2023 - Current
- Ensured accuracy, completeness, and security of medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Coordinated follow-up with medical staff to obtain missing information in patient records.
- Facilitated clear communication with staff, patients, and insurance companies through email and telephone.
- Maintained high levels of customer satisfaction by addressing concerns related to health information management promptly and professionally.
Front Desk Specialist
Greenberg, Grant, and Richards
Houston, TX
11.2021 - 09.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues promptly and escalated to supervisor when necessary to ensure timely resolution.
- Screened and transferred all incoming calls to appropriate person or department and took detailed messages.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Streamlined office workflow by supporting administrative tasks including filing, data entry, and document preparation.
- Prepared conference rooms for all meetings and Client visits.
- Coordinated with vendors, contractors, and professional services personnel to manage orders and communicate instructions effectively.
- Collected and sorted mail each day and delivered to the appropriate department.
- Sent correspondence letters daily to clients and debtors to ensure timely communication.
- Was responsible for tracking all email communications via Outlook and uploading into each debtor's account.
Front Office Specialist
Suzanne Bruce and Associates
Houston
08.2014 - 06.2021
- Liaised between clinical and administrative staff to enhance collaboration for improved patient care delivery.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Scheduled appointments, sent reminders and updated master calendar.
- Verified insurance benefits prior to appointments for all medical patients.
- Managed front desk operations for Medical, Cosmetic, and Spa Departments while assisting in the Call Center.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Managed inventory levels and ordered supplies to optimize resource utilization and reduce waste in front office operations.
- Trained all new front office employees.
- Coordinated staff training and system setup for transition from paper records to electronic medical records. from paper records to electronic medical records.Bridged communication between clinical and administrative teams to enhance patient care delivery, while coordinating appointments and maintaining accurate medical documentation.
Education
High School Diploma -
Bellaire High School
Bellaire, TX05-2007
Skills
- Insurance verification
- Data Entry
- Records Management
- Appointment Scheduling
- Microsoft Office
- Telephone Skills
- Multitasking
- Detail-oriented
- Critical Thinking
- Conflict Resolution
Personal Information
Title: Administrative Assistant
Awards
Texas Honors - 2007
Timeline
Assistant Billing Specialist
Bellaire Family
04.2025 - Current
Health Information Management Specialist
Accolade
09.2023 - Current
Front Desk Specialist
Greenberg, Grant, and Richards
11.2021 - 09.2023
Front Office Specialist
Suzanne Bruce and Associates
08.2014 - 06.2021
High School Diploma -
Bellaire High School