Jasmine Lucien
New Orleans,LA
Summary
Dynamic professional with extensive experience in offender supervision and customer service, notably at Walgreens. Proven ability to enhance client rehabilitation through effective communication and policy enforcement. Recognized for strong multitasking skills and attention to detail, consistently fostering positive relationships and achieving high satisfaction levels in fast-paced environments.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Walgreens
Houston, TX And New Orleans, LA
06.2009 - 07.2012
- Maintained cleanliness and organization of sales floor to ensure optimal merchandising standards.
- Handled cash, credit, and debit transactions while adhering to company policies for security and accuracy.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and retention.
- Collaborated with team members to achieve daily sales targets and maintain store performance standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Server
Red Lobster Restaurant
Metairie, LA
07.2012 - 05.2015
- Provided attentive service to guests, ensuring satisfaction with dining experience.
- Assisted in menu knowledge enhancement, promoting daily specials and seasonal offerings.
- Processed customer orders efficiently using point-of-sale systems for accurate billing.
- Managed multiple tables simultaneously, prioritizing guest requests during peak hours.
- Trained new servers on restaurant protocols and customer service best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Deanies Seafood
New Orleans, LA
05.2015 - 05.2020
- Provided attentive service to guests, ensuring satisfaction with dining experience.
- Assisted in menu knowledge enhancement, promoting daily specials and seasonal offerings.
- Processed customer orders efficiently using point-of-sale systems for accurate billing.
- Managed multiple tables simultaneously, prioritizing guest requests during peak hours.
- Trained new servers on restaurant protocols and customer service best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Probation/Parole Officer
Office of Juvenile Justice
New Orleans, LA
09.2020 - 06.2023
- Conducted assessments to determine client needs and appropriate intervention strategies.
- Monitored compliance with court orders and provided regular reports to stakeholders.
- Developed individualized rehabilitation plans in collaboration with clients and service providers.
- Facilitated communication between clients, families, and community resources to enhance support systems.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions
Probation/Parole Officer
Department of Corrections
New Orleans, LA
07.2023 - 02.2026
- Conducted assessments to determine client needs and appropriate intervention strategies.
- Monitored compliance with court orders and provided regular reports to stakeholders.
- Developed individualized rehabilitation plans in collaboration with clients and service providers.
- Facilitated communication between clients, families, and community resources to enhance support systems.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05.2020
Associate of Arts - Addictive Behaviors
Southern University At New Orleans
New Orleans, LA05.2016
Bachelor of Science - Criminal Justice
Southern University At New Orleans
New Orleans, LA05.2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Hospitality service expertise
- Memory retention
- Offender supervision
- De-escalation techniques
- Policy enforcement
- Courtroom testimony
Certification
POST Certified Officer
Timeline
Probation/Parole Officer
Department of Corrections
07.2023 - 02.2026
Probation/Parole Officer
Office of Juvenile Justice
09.2020 - 06.2023
Server
Deanies Seafood
05.2015 - 05.2020
Server
Red Lobster Restaurant
07.2012 - 05.2015
Cashier
Walgreens
06.2009 - 07.2012
High School Diploma -
Oak Ridge High School
Associate of Arts - Addictive Behaviors
Southern University At New Orleans
Bachelor of Science - Criminal Justice
Southern University At New Orleans