Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jasmine Madrid

Hobbs,NM

Summary

Dynamic sales professional with a proven track record at Permian Ford, excelling in customer relationship management and sales strategies. Adept at exceeding customer expectations and building loyalty, I leverage critical thinking and effective communication to drive results and enhance customer satisfaction. Committed to achieving goals and fostering lasting connections.

Overview

3
3
years of professional experience

Work History

Car Salesperson

Permian Ford
Hobbs, NM
09.2017 - 12.2017
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Met customers on lot and in showroom to discuss available vehicles and options.

Sales Associate

Hobby Lobby
Hobbs, NM
03.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.

Sales Associate/Beauty Advisor

Stage Stores
Hobbs, NM
01.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Sales Associate

JCPenney
Hobbs, NM
10.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Education

Bachelor of Science - Information and Communication Technology

New Mexico State University
Las Cruces, NM
12-2026

Associates Of Science -

New Mexico Junior College
Hobbs, NM
05.2021

Hobbs High School -

Hobbs High School
Hobbs, NM
05.2015

Skills

  • Critical thinking
  • Item Ticketing and Pricing
  • Sales strategies and marketing
  • Exceeding Customer Expectations
  • Excellent written and verbal communication
  • Available nights, weekends, and holidays
  • Building customer relationships
  • Building customer loyalty
  • Adaptable and Flexible
  • Store policies and procedures
  • Customer service
  • Problem solving
  • Team collaboration
  • Goal oriented
  • Verbal and written communication
  • Customer relationship management
  • Follow-up skills
  • Friendly and enthusiastic
  • Professional demeanor
  • Appointment scheduling
  • Email and telephone etiquette

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

Car Salesperson

Permian Ford
09.2017 - 12.2017

Sales Associate

Hobby Lobby
03.2017 - 09.2017

Sales Associate/Beauty Advisor

Stage Stores
01.2016 - 03.2017

Sales Associate

JCPenney
10.2014 - 01.2016

Bachelor of Science - Information and Communication Technology

New Mexico State University

Associates Of Science -

New Mexico Junior College

Hobbs High School -

Hobbs High School

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