Jasmine Martinez
Midland,Texas
Summary
Dynamic and adaptable Concierge with a proven track record at Woodhouse Spa, excelling in customer service and effective problem-solving. Demonstrated ability to enhance guest experiences through exceptional communication and a proactive attitude, contributing to a positive and inclusive atmosphere. Skilled in cash handling and maintaining professionalism under pressure, embodying a strong work ethic and team player mentality.
Overview
2
2
years of professional experience
Work History
Concierge
Woodhouse Spa
03.2022 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Robert E. Lee
Midland, TXMassage Therapy -
Midland College
Midland, TXSkills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Team player mentality
Timeline
Concierge
Woodhouse Spa
03.2022 - Current
High School Diploma -
Robert E. Lee
Massage Therapy -
Midland College