Jasmine Martinez
Charter Communications, Spectrum
Wilmington,CA
2
Languages
13
years of professional experience
Business Account Executive managing B2B telecommunications accounts with a focus on client retention, solution selling, and CRM discipline. Builds business relationships, delivers product presentations, and coordinates with technical teams to support smooth service implementation. Drives quarterly revenue through cold calling, negotiation, and ongoing account management.
Work History
Business Account Executive
1 Year 4 Months- Drive 50+ client interactions per day through cold calling and follow-up with small business prospects.
- Deliver tailored telecommunications recommendations by analyzing business needs and aligning solutions to client goals.
- Conduct product presentations that explain service offerings clearly and support stronger deal closing conversations.
- Coordinate with technical teams to support seamless service implementation and resolve client issues quickly.
- Strengthen account management by maintaining client relationships that support satisfaction, loyalty, and retention.
- Coach junior team members on effective sales techniques while reinforcing disciplined follow-up and territory planning.
In Home Sales Expert
1 Year- Delivered 25 client appointments weekly through tailored in-home sales conversations and product walkthroughs.
- Developed strategic sales plans to strengthen customer engagement and support revenue growth.
- Delivered persuasive sales presentations highlighting product features and benefits to build customer interest.
- Built strong client relationships that improved satisfaction and loyalty over the course of the role.
- Analyzed market trends and competitor activity to refine sales tactics and spot new business opportunities.
- Trained junior sales team members on best practices, communication techniques, and effective selling habits.
Retail Sales Manager
2 Years 6 Months- Led sales coaching to help the team exceed quarterly goals through targeted feedback and performance tracking.
- Developed customer experience strategies that encouraged repeat business and strengthened store loyalty.
- Analyzed sales data to identify trends, adjust inventory levels, and support profitability decisions.
- Coordinated marketing promotions with store teams to drive foot traffic and align in-store execution.
- Managed scheduling, staffing, and new hire onboarding to maintain peak-hour coverage and policy compliance.
Assistant Retail Sales Manager
1 Year- Led daily sales operations, aligned staff with company goals, and monitored performance metrics to drive continuous improvement.
- Trained and mentored new hires on product knowledge, sales techniques, and customer needs analysis.
- Analyzed sales data to identify trends and inform inventory management and strategic planning.
- Developed promotional strategies that increased customer engagement, store traffic, and brand awareness.
- Resolved customer inquiries and complaints, improved service quality, and organized store layout to support traffic flow and shopper engagement.
Mobile Expert
1 Year 2 Months- Educated customers on device features and completed new device setups, data transfers, and troubleshooting support.
- Boosted sales through personalized recommendations and in-store promotions tailored to individual customer needs.
- Collaborated with team members to share knowledge, improve store performance, and strengthen sales strategies.
- Managed inventory levels to keep stock accurate, reduce discrepancies, and support daily store readiness.
- Contributed to a positive work culture by participating in team meetings and supporting colleagues consistently.
Server
3 Years 3 Months- Managed multiple tables simultaneously, delivering timely food and beverage orders without sacrificing service quality.
- Collaborated with kitchen staff on menu items and special requests to keep orders accurate and service moving.
- Trained new servers on restaurant policies, procedures, and service standards to support consistent floor performance.
- Used upselling techniques and clear communication to increase average check totals during guest interactions.
- Handled POS order entry, billing, and complimentary items while keeping dining areas and service stations organized.
Education
Associate of Science - Health Promotion
Skills
Sales presentations
Client acquisition
Pipeline management
CRM proficiency
Salesforce
Sales reporting
Opportunity qualification
Cross-functional coordination
Customer needs analysis
Contract administration
Presentation software
Prospecting strategy
Strategic planning
Account management
Customer retention
Territory management
Revenue forecasting
Key account development
Territory planning
Quota management
Deal closing
Accomplishments
A player Award- Wireless Vision
Top 5 in Accessories Sales
Finished #1 in the Nation as a Manager- T-mobile
Finished #1 in sales- AT & T
Recognition from the Best of LA- AT&T
Recognition Spectrum Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Account Executive
Charter Communications, Spectrum
10.2023 - 02.2025Read More
In Home Sales Expert
AT&T
10.2022 - 10.2023Read More
Retail Sales Manager
T-Mobile
11.2017 - 05.2020Read More
Assistant Retail Sales Manager
T-Mobile
10.2016 - 10.2017Read More
Mobile Expert
T-Mobile
08.2015 - 10.2016Read More
Server
BJ's Restaurant & Brewhouse
05.2012 - 08.2015Read More
The University of Texas At El Paso
Associate of Science from Health Promotion
Read More