Jasmine McCommons
Covington,GA
Summary
Dedicated Customer Service Representative with years of experience delivering high-quality support in fast-paced, remote environments. Skilled in handling high-volume inbound calls, resolving complex customer issues, and maintaining strong satisfaction ratings. Proven ability to manage multiple systems simultaneously, meet performance targets, and adapt quickly to new technologies. Recognized for strong communication, problem-solving, and the ability to thrive while working independently from home.
Overview
9
9
years of professional experience
Work History
Customer Service Representative(Remote)
Slitel
2024.09 - 2025.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Shipping and Receiving Inventory Clerk
Ascend Elements
2022.10 - 2024.08
- Conducted regular inventory audits, ensuring 99% accuracy and reducing discrepancies by 60%.
- Managed stock replenishment for over 10 items, ensuring optimal inventory levels.
- Recorded and maintained detailed inventory logs, improving tracking efficiency.
- Generated reports from SAP to support planning, reconciliation, and operational efficiency.
- Oversaw fulfillment processes, achieving on-time shipment rates of 100%.
Selector/Receiving Associate
Aldi Distribution INC
2016.02 - 2021.04
- Fulfilled full-case grocery orders with a 98% accuracy rate.
- Selected cases from warehouse inventory using voice-pick headset technology.
- Entered order and inventory data into warehouse management systems for accurate documentation.
- Efficiently staged completed orders, reducing turnaround times by 97%.
Education
High School Diploma - undefined
Alcovy High School
Covington, GA05.2011
Skills
- Inventory management
- Process optimization
- Analytical skills
- Problem solving
- Attention to detail
- Organizational skills
- Client communication
Timeline
Customer Service Representative(Remote)
Slitel
2024.09 - 2025.05
Shipping and Receiving Inventory Clerk
Ascend Elements
2022.10 - 2024.08
Selector/Receiving Associate
Aldi Distribution INC
2016.02 - 2021.04
High School Diploma - undefined
Alcovy High School