Jasmine Miller
Brooklyn Center,MN
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
Work History
Patient Registration Representative
M Health Fairview
Brooklyn Park, MN
02.2024 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
Client Relationship Manager
PerfectLoveLLC
Wisconsin
01.2014 - 12.2023
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Boosted customer service satisfaction ratings through consistent quality control.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
Financial Services Specialist
Regions Hospital/Park Nicollet
Saint Paul, Minnesota
08.2021 - 05.2023
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Responded to customer calls and emails to answer questions about products and services.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Explained medical care options to help families make informed healthcare decisions.
- Epic experience check in and scheduling
- Prior authorizations
- Insurance verification
911 Emergency Dispatcher
Anoka County Government
Anoka, MN
10.2019 - 04.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
Rural Mail Carrier Associate
USPS, United States Postal Service
Woodbury, MN
01.2019 - 02.2020
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Education
Bachelor - Business Administration And Management
Century College
White Bear Lake, MN09.2013
Skills
- Customer Transactions
- Eligibility Determinations
- Loan Application Processing
- Financing Options
- Call Center Customer Service
- Medicaid and Medicare Paperwork
- Educating Families
- Medical Records Management
- Patient Health Information Access
- Spreadsheet Tracking
Timeline
Patient Registration Representative
M Health Fairview
02.2024 - Current
Financial Services Specialist
Regions Hospital/Park Nicollet
08.2021 - 05.2023
911 Emergency Dispatcher
Anoka County Government
10.2019 - 04.2022
Rural Mail Carrier Associate
USPS, United States Postal Service
01.2019 - 02.2020
Client Relationship Manager
PerfectLoveLLC
01.2014 - 12.2023
Bachelor - Business Administration And Management
Century College