Jasmine Milton
Decatur,GA
Summary
Detail-oriented individual with exceptional communication skills and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Supervisor
Signature Aviation
09.2022 - Current
- Monitor performance of CSRs to ensure technical accuracy, demeanor and adherence to company policies and procedures
- Monitors flight operations, individual flight planning, releases, aircraft routing, flight monitoring, weather, and operation advisory service duties
- Managed customer service budgets for cost-effective staff and resource allocation
- Built positive rapport and relationships for high levels of customer satisfaction
- Implemented project management techniques to overcome obstacles and increase team productivity
- Implemented company standardization to streamline operations, ensure consistency, improve efficiency, and enhance service quality.
Manager
MarketSource
12.2018 - 07.2022
- Implemented and managed wireless sales events in retail locations
- Effectively communicated various wireless carrier plans, products, and service to customers
- Implemented application of new policies and procedures in project workflows, which raised efficiency within the organization by 20%
- Grew Target Mobile’s wireless division sales performance through training and marketing promotions
- Developed and managed positive business relationships with retail store management and employees
- Communicated effectively and exchanged information in a professional and positive manner with customers, cellphone vendors, employees and other staff members
- Provided customer service consultation within retail locations.
Supervisor
AAA Parking
02.2017 - 08.2018
- Supervised staff to ensure they fulfill job duties and deliver high-quality service consistent with corporate standards
- Successfully oversaw the hotels routine operations and served as a link between staff and management
- Organized files, records, cash, and cash equivalents to comply with policies and procedures
- Offered instruction, coaching, and motivation to employees
- Developed and implemented standards and procedures that advanced the efficiency of daily operations
- Checked documents for correct entry, mathematical accuracy, and correct codes.
Data Entry Clerk
Ardleigh Group – New Georgia Project
01.2016 - 10.2016
- Verified that information in the computer system was up-to-date and accurate
- Eliminated outdated records by sending the records to be scanned
- Updated departmental standard operating procedures and database to accurately reflect the current practices
- Verified and logged in deadlines for responding to daily inquires
- Developed and created a more effective filling system to accelerate paperwork processing.
Store Associate
PCX Clothing Company
09.2014 - 05.2016
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Placed special orders and called other stores to find desired items
- Recommended merchandise based on customer needs
- Operated a cash register to process cash and credit card transactions
- Facilitated monthly and quarterly physical inventory counts
- Explained information about the quality, value, and style of products to influence customer buying decisions
- Replenished floor stock and processed shipments to ensure product availability for customers.
Education
Bachelor of Science in Aviation Management -
Liberty University
Lynchburg, VA05.2022
High School Diploma -
Columbia High School
Decatur, GA05.2015
Skills
- Experience with business and management practices and principles
- Data Entry
- Strong with follow-through
- Acts in the best interest of the team, organization, and vision
- Adapts quickly to change; and grow from within
- Strong time management and organizational skills
- Accepts responsibility for actions, projects, and results
- Excellent written and verbal communication skills
- Attention to detail
- Safety procedures
- Risk management
- Sales operations
Timeline
Customer Service Representative Supervisor
Signature Aviation
09.2022 - Current
Manager
MarketSource
12.2018 - 07.2022
Supervisor
AAA Parking
02.2017 - 08.2018
Data Entry Clerk
Ardleigh Group – New Georgia Project
01.2016 - 10.2016
Store Associate
PCX Clothing Company
09.2014 - 05.2016
High School Diploma -
Columbia High School
Bachelor of Science in Aviation Management -
Liberty University