Jasmine Mladjan
Tucson,AZ
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Banquet Service
Stillwell House and Garden
Tucson, AZ
11.2024 - Current
- Participated in staff training sessions regularly, staying current on best practices and new cooking techniques to enhance banquet service quality.
- Efficiently managed large parties while adhering to proper banquet service protocols, enhancing special event experiences for guests.
- Enhanced banquet service by implementing creative and visually appealing food presentations.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Enhanced customer satisfaction by providing exceptional banquet service and timely food delivery.
- Promoted a safe work environment by adhering to health codes and workplace safety guidelines during all aspects of banquet service.
- Enhanced banquet service quality by efficiently setting up and replenishing food stations.
- Enhanced banquet service quality by implementing new staff training programs and refining event planning processes.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Implemented outreach initiatives, connecting the church with the local community through acts of service and charitable giving.
- Delivered exceptional service under high-pressure situations during peak hours or promotional events.
- Maintained a high level of professionalism, ensuring all clients received excellent service throughout their rental experience.
- Boosted customer satisfaction by providing exceptional service and detailed product knowledge.
Banquet Server
Stillwell House and Garden
Tucson, AZ
11.2023 - 06.2024
- Answered questions regarding menu items and assisted guests in making selections.
- Cleared away used plates and utensils following end of meal service.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Responded promptly and courteously to guest inquiries and complaints.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Followed proper sanitation guidelines when handling food items.
- Replenished beverages throughout meal service as needed.
- Carried trays of food items from kitchen to dining areas.
- Changed table settings between courses as necessary.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Greeted guests upon arrival and provided assistance throughout the event.
- Communicated with chefs regarding any special requests from guests.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Replenished buffet lines with fresh foods as needed.
- Provided refills on drinks as requested by customers.
- Ensured that all dishes were served at the correct temperature.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Provided exceptional service to high volume of daily customers.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Noted timing of meal progression, keeping kitchen staff informed.
- Shared thorough knowledge of menu items and cooking methods with customers.
Education
High School Diploma -
Cholla Magnet High School
Tucson, AZ06.2024
Skills
- Table Bussing
- Customer Service
- Clear Communication
- Self-awareness
- Ethical Leadership
Accomplishments
All throughout high school I was very involved with the community. I was class president numerous times and during my senior year I was student body president. I helped lead events but also plan committees to help the community, such as keeping it clean and making sure students do their part. I often had to do public speaking to 30+ students and their families. I have always viewed student council as the first steps to breaking me into my career. I have always loved working on my people skills and putting myself out there.
Timeline
Banquet Service
Stillwell House and Garden
11.2024 - Current
Banquet Server
Stillwell House and Garden
11.2023 - 06.2024
High School Diploma -
Cholla Magnet High School