Jasmine Mosley
Las Vegas,NV
Summary
Developed extensive skills in supportive and compassionate environment, including effective communication and problem-solving abilities. Seeking to transition into new field where these skills can be utilized and further developed. Aiming to make meaningful impact by providing reliable and empathetic support
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caretaker
Family Members
Las Vegas, NV
09.2014 - 09.2017
- Assisted residents with daily activities and personal care routines.
- Maintained cleanliness and organization of living spaces to promote a safe environment.
- Communicated effectively with healthcare professionals regarding resident needs and changes in condition.
- Monitored and documented residents' health status and reported any concerns promptly.
- Assisted in daily care routines, ensuring safety and comfort for residents.
- Adapted quickly to changing needs, ensuring consistent quality of care provided.
Customer Service Representative
Sykes
Las Vegas, NV
10.2014 - 10.2016
- Resolved customer inquiries through multiple channels, ensuring satisfaction and loyalty.
- Managed high volumes of calls while maintaining professionalism and accuracy.
- Collaborated with team members to streamline processes, enhancing efficiency in service delivery.
- Documented customer interactions using CRM software, improving data accuracy for future reference.
- Escalated complex issues to appropriate departments, ensuring timely resolutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 50 customer calls a day
Education
Certificate - Healthcare Management
Liberty University
Lynchburg, VA2026
High School Diploma -
Arbor View High School
Las Vegas, NV06-2013
Skills
- 40 wpm
- Customer service
- Computer skills
- Data entry
Certification
- CMT - Certified Medication Technician
- Healthcare Management Certificate
Timeline
Customer Service Representative
Sykes
10.2014 - 10.2016
Caretaker
Family Members
09.2014 - 09.2017
Certificate - Healthcare Management
Liberty University
High School Diploma -
Arbor View High School