Jasmine Murphy
Cordova,USA
Summary
Healthcare operations leader with 10+ years of experience driving performance, patient access, and team engagement across multi-site healthcare environments. Proven success managing full P&L, optimizing scheduling and slot utilization, and improving patient retention through relationship-driven leadership. Extensive experience working with senior populations, building trust in both clinical and service-based settings, and delivering high-quality, accessible care to underserved communities.
Overview
12
12
years of professional experience
Work History
Owner
Murphy Movers
Memphis, TN
01.2020 - Current
- Built and scaled a service-based business with a specialized focus on senior relocation services, assisting older adults and families during life transitions
- Grew the business through referrals and repeat clients driven by trust, service excellence, and strong community relationships
- Developed a reputation for reliability and compassionate service, particularly when supporting seniors and their families during downsizing and transitions to assisted living
- Managed full business operations including scheduling, customer experience, and service delivery
- Established strong community connections, serving a diverse client base with a relationship-first approach
Veterinary Hospital Manager
Hillcrest Animal Hospital
Bartlett, TN
09.2024 - 04.2026
- Directed full P&L management and day-to-day operations across a dual-building outpatient facility, overseeing clinical services, scheduling optimization, staffing, and patient flow
- Increased patient access and clinic throughput by optimizing appointment utilization, balancing urgent vs. routine care, and reducing barriers to care
- Improved patient retention and satisfaction by strengthening team accountability, communication standards, and service delivery
- Led workforce planning and staffing models aligned with demand, improving efficiency while maintaining service quality
- Rebuilt workplace culture through engagement initiatives, accountability structures, and leadership visibility, improving team morale and performance
- Coached front and clinical teams on communication and service recommendations, increasing treatment acceptance and revenue capture
- Managed labor, expenses, and operational performance against financial targets to drive overall clinic profitability
Practice Manager
Baptist Medical Group
Germantown, TN
10.2023 - 09.2024
- Directed clinical and administrative operations for a high-volume specialty practice within a major health system
- Improved patient access and scheduling efficiency, reducing delays and enhancing patient experience
- Managed staffing, payroll coordination, and workforce planning aligned with provider capacity and patient demand
- Resolved patient and provider escalations, maintaining high satisfaction and compliance standards
Regional Operations & Business Manager
United Diagnostic Lab
Southaven, MS
09.2022 - 08.2023
- Directed multi-site, multi-state operations supporting 250+ skilled nursing facilities, ensuring consistent service delivery and turnaround times
- Built and maintained long-term client relationships through consistent on-site engagement, accessibility, and rapid issue resolution, driving strong client retention
- Partnered directly with facility leadership, clinical teams, and administrators to support patient care and operational needs
- Worked closely with elderly populations in long-term care settings, building trust through consistent presence, responsiveness, and relationship-driven service
- Supported facilities during staffing shortages, reinforcing partnerships and ensuring continuity of care for senior patients
- Supervised 46 employees across operations, logistics, and client services, improving team performance and reducing turnover by 20%
- Drove business growth by expanding partnerships and strengthening referral relationships across multiple states
Divisional Manager
Orthosouth
Germantown, TN
11.2020 - 07.2022
- Oversaw operations across three orthopedic clinics, including staffing, scheduling, and workflow optimization
- Improved provider utilization and patient flow through data-driven operational improvements
- Developed and coached leaders to strengthen accountability, engagement, and performance
Program Administrator - MobilEYES
Southern College Of Optometry
Memphis, TN
05.2014 - 11.2020
- Managed mobile healthcare program delivering care to underserved communities
- Built partnerships with community organizations, increasing access to care for vulnerable populations
- Coordinated logistics, staffing, and scheduling to maximize service delivery and patient reach
Education
Master Of Science - Leadership & Management
Western Governors University
Salt Lake City, UT05.2028
Bachelor Of Science - Healthcare Administrator
Western Governors University
Salt Lake City, UT01.2026
Skills
- P&L Management
- Patient Access & Scheduling Optimization
- Senior Patient Engagement & Retention
- Workforce Planning & Staffing Models
- Relationship Building & Community Engagement
- KPI & Performance Management
- Team Development & Culture Transformation
- Multi-Site Operations
Affiliations
Member, National Society of Leadership and Success
Timeline
Veterinary Hospital Manager
Hillcrest Animal Hospital
09.2024 - 04.2026
Practice Manager
Baptist Medical Group
10.2023 - 09.2024
Regional Operations & Business Manager
United Diagnostic Lab
09.2022 - 08.2023
Divisional Manager
Orthosouth
11.2020 - 07.2022
Owner
Murphy Movers
01.2020 - Current
Program Administrator - MobilEYES
Southern College Of Optometry
05.2014 - 11.2020
Master Of Science - Leadership & Management
Western Governors University
Bachelor Of Science - Healthcare Administrator
Western Governors University
Relationship & Patient Engagement Impact
- Built and sustained relationships across 250+ healthcare facilities spanning Tennessee, Mississippi, and Louisiana through consistent visibility, accessibility, and responsive service
- Increased wellness plan participation by approximately 21%, improving patient retention, continuity of care, and recurring revenue
- Developed trust-based relationships with providers, administrators, and patients by prioritizing communication, follow-through, and service consistency
- Supported patient engagement and adherence by educating clients on service value and care benefits, influencing informed decision-making
- Strengthened community presence and patient access through outreach initiatives, referral growth, and relationship-driven engagement
- Maintained high client retention by serving as a reliable, responsive, and solutions-focused partner