Jasmine Ortega
Beaverton,OR
Summary
Dedicated cake decorator with expertise in customer service, food safety, and inventory management. Proven ability to train and lead teams, ensuring timely and accurate order fulfillment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cake Decorator
Baskin Robins
Tigard, OR
12.2023 - Current
- Designed custom cake decorations based on client specifications and seasonal themes.
- Took special orders from guests over telephone and in person
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Oversaw inventory management of ice cream and dry goods to ensure optimal stock levels.
- Trained junior decorators on techniques using cake decorating equipment and tools
- Provided customer support addressing questions or complaints quickly and efficiently, displaying exceptional customer service skills
- Completed proper sanitation processes for safe food handling
Shift Leader
Auntie Anne's Pretzels
Tigard, OR
10.2020 - 12.2023
- Trained new employees and informed them on daily tasks and responsibilities
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Completed store opening and closing procedures and balanced tills
- Handled large orders with accuracy
- Ensured that all batches of pretzels were cooked according to established guidelines
Shift Leader in Training
Big Town Hero
Tigard, OR
06.2020 - 09.2020
- Trained new employees on food safety protocols and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
- Ensured compliance with health regulations by maintaining cleanliness and organization in work areas.
- Verified all in person, online and over the phone orders were done accurately and efficiently
Education
High School Diploma -
Tigard High School
Tigard, OR06-2022
Skills
- Cake decoration
- Food safety
- Customer service
- Organizational skills
- Time Management
- Kitchen safety
- Team Leadership
Certification
Food Handlers Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cake Decorator
Baskin Robins
12.2023 - Current
Shift Leader
Auntie Anne's Pretzels
10.2020 - 12.2023
Shift Leader in Training
Big Town Hero
06.2020 - 09.2020
High School Diploma -
Tigard High School