Jasmine Ortiz-Carroll
Tampa
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Crash Champions
Tampa
01.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
Shift Supervisor
CVS Pharmacy
Tampa
03.2023 - 12.2023
- Assisted customers with product selection when needed.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Utilized POS systems efficiently for order processing and inventory management.
Floater Teacher
Amazing Explorers Academy
Tampa
08.2021 - 03.2023
- Organized and distributed materials needed for planned classroom activities.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Communicated with lead teachers of several classrooms to maintain required adult to child ratios.
- Collaborated with teachers, substitutes and administrators for smooth daily functions.
- Arranged and put away items to keep classroom neat and organized.
- Interacted with parents or guardians by direct message or in person.
- Documented student observations and other information to create reports.
Shift Supervisor, Rx
CVS Pharmacy
Tampa
07.2016 - 08.2021
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Answered telephones to respond to questions or request.
Shift Supervisor
CVS Pharmacy
Tampa
03.2016 - 07.2016
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Managed daily workflow and scheduled staff for adequate coverage.
- Delegated tasks to employees and monitored activities and task completion.
Cashier
CVS Pharmacy
Tampa
07.2015 - 03.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Arts - Elementary School Teaching
Hillsborough Community College
Tampa, FL08.2021
High School Diploma -
Sickles High School
Tampa, FL05.2015
Skills
- Detail-Oriented
- Customer Service
- Prioritization and Organization
- Schedule Management
- Verbal and Written Communication
- Computer Skills: Microsoft Office, Excel, Powerpoint
- Record keeping
- Conflict resolution
- Empathy and patience
References
- Jennifer Ohlemeyer, Store Manager, CVS, 813-532-7406
- Amber Phaosoung, Lead Teacher, Amazing Explorers, 727-331-2227
- Orbelina Herrera, Assistant Director, Amazing Explorers, 813-446-7187
- John D'Elia, Director or Operations, Crash Champions, 727-992-2500
Timeline
Customer Service Representative
Crash Champions
01.2024 - Current
Shift Supervisor
CVS Pharmacy
03.2023 - 12.2023
Floater Teacher
Amazing Explorers Academy
08.2021 - 03.2023
Shift Supervisor, Rx
CVS Pharmacy
07.2016 - 08.2021
Shift Supervisor
CVS Pharmacy
03.2016 - 07.2016
Cashier
CVS Pharmacy
07.2015 - 03.2016
Associate of Arts - Elementary School Teaching
Hillsborough Community College
High School Diploma -
Sickles High School