Jasmine Ramirez
Norwalk
Summary
Diligent Cashier and Sales Associate experienced in processing transactions and providing exceptional customer service. Achieved high sales performance while effectively addressing customer inquiries and complaints through strong communication skills and problem-solving abilities. Focused on supporting team objectives with a proactive and adaptable approach.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Sales Associate
Finish Line JD Sports
Cerritos
11.2022 - Current
- Processed sales transactions accurately and efficiently at the register.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers in selecting products and provided personalized recommendations.
- Assisted customers with product selection, sizing and styling.
- Engaged with customers, building rapport to foster loyalty and repeat business.
- Collaborated with team members to achieve store sales goals and targets.
- Maintained merchandise displays to ensure an appealing shopping experience.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Front Desk Receptionist
James Hillman Apartments
Long Beach
09.2022 - 12.2024
- Greeted residents and guests warmly to create a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained accurate records of resident information and visitor logs consistently.
- Scheduled and coordinated maintenance requests for resident apartments promptly.
- Answered incoming calls, redirected callers to appropriate personnel, and took messages.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Executed routine bookkeeping tasks to maintain financial records accurately. and document filing.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Assisted in the management of the company's social media accounts.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Soccer Coach
Home Field Advantage
Downey
06.2022 - 12.2022
- Coached youth soccer for Home Field Advantage non-profit program.
- Coached 1st to 5th graders for three hours every Thursday and organized soccer tournaments across multiple elementary schools each Saturday.
- I loved being able to communicate and interact with these kids and also helping them improve on their soccer skills, being able to update their parents on their kids' accomplishments or even just updating them on the soccer practices and tournaments is something I also really enjoyed.
Cashier
Round Table Pizza, Inc
Lakewood
07.2022 - 09.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Adjusted schedule and took on extra shifts to support operations.
- Assisted customers with purchases and enrollment in reward programs to enhance customer loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded to inquiries and resolved customer concerns to ensure satisfaction.
- Restocked and organized merchandise in front lanes.
Education
Communication - English Literature
Cerritos College
Norwalk, CA 08.2022 - 11.2023
High School Diploma -
Downey High School
Downey, CASkills
- Customer service
- Good Telephone Etiquette
- Teambuilding
- Teamwork and Collaboration
- Multitasking Abilities
- Time management
- Flexible and Adaptable
- Self-Motivated
- Dependable and Responsible
- Excellent Communication
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Volunteer Experience
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Sales Associate
Finish Line JD Sports
11.2022 - Current
Front Desk Receptionist
James Hillman Apartments
09.2022 - 12.2024
Communication - English Literature
Cerritos College
08.2022 - 11.2023
Cashier
Round Table Pizza, Inc
07.2022 - 09.2022
Soccer Coach
Home Field Advantage
06.2022 - 12.2022
High School Diploma -
Downey High School