Jasmine Richardson
Rocky Mount,NC
Summary
Dynamic and organized professional with over 10 years of experience in retail operations, recruiting, sales, and team leadership, demonstrating a strong commitment to achieving performance and productivity goals. Proven track record in enhancing customer relations, implementing effective profitability strategies, and driving sales growth while managing diverse teams of store associates and assistant managers. Recognized for exceptional time management and problem-solving skills, with a readiness to embrace additional responsibilities to support team objectives. Open to relocation and authorized to work in the U.S. for any employer, eager to leverage interpersonal skills in a full-time position that presents professional challenges.
Overview
10
10
years of professional experience
Work History
Sales Team Manager
Belk
07.2025 - Current
- Led sales team to exceed quarterly targets through strategic planning and effective resource allocation.
- Developed training programs to enhance product knowledge and improve sales techniques among team members.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
Store Manager
Pop shelf
09.2024 - 04.2025
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Job termination due to company closing
Store Manager
rue21
05.2023 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager/Store Manager
K&G Fashion Superstore
02.2023 - 11.2023
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Oversaw aspects of maintenance, inventory and daily activity management
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Bar Manager/Food Manager
Platinum cafe, llc
04.2018 - 01.2023
- Placements of orders for the current week
- Scheduling of employees
- Managing end of week expenses and finances for bar
- Checked identification of guests to verify age requirements for alcohol purchase
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Trained new bartenders on drink preparation and upselling techniques
Assistant Manager
Lane Bryant
01.2018 - 10.2020
- Trained and managed associates in customer service and sales techniques
- Managed scheduling for store shifts to accomplish proper staffing
- Assisted Manager in interview process of prospective employees and provided feedback
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
- Assisted store manager in meeting standards for customer service and quality
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Trained team members in successful strategies to meet operational and sales targets
- Maintained customer satisfaction with quick and professional handling of product returns
- Position terminated due to store closing.
Project Manager
Harvey's home care, LLC
01.2017 - 02.2018
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
- Implemented project management methodologies such as Agile or Waterfall to improve team efficiency and deliverables
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Negotiated contracts with vendors for equipment procurement or services required for project implementation
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities
- Ensured compliance with regulatory requirements or industry standards throughout the duration of each project
- Conducted post-project evaluations/lessons learned sessions to identify areas of improvement for future projects
- Maintained strong relationships with clients/customers through regular communication regarding their needs/expectations
- Identified opportunities for cost savings or process optimization within projects through continuous analysis and evaluation
Human Resources Manager
Carolina Egg
07.2016 - 03.2017
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Streamlined recruitment processes, reducing time-to-hire through effective talent sourcing strategies.
- Led performance management reviews, providing guidance to managers on employee development plans.
- Designed training programs that improved staff competencies and retention rates across departments.
- Managed HRIS systems for accurate tracking of employee data and compliance reporting.
- Analyzed workforce trends to inform strategic decisions on staffing and resource allocation.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Education
College - Dental Assisting
Pitt Community College
NC01.2023
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2014
Skills
- Payroll POS
- Recruiting Employee Orientation
- Retail Sales Logistics
- Expense Management Inventory Control
- Staff management
- Upselling Human Resources
- Purchasing Accounts Receivable
- Interviewing Negotiation
- Supervising Experience Forecasting
- Recruitment process improvement
- Training and onboarding
Timeline
Sales Team Manager
Belk
07.2025 - Current
Store Manager
Pop shelf
09.2024 - 04.2025
Store Manager
rue21
05.2023 - 06.2024
Assistant Store Manager/Store Manager
K&G Fashion Superstore
02.2023 - 11.2023
Bar Manager/Food Manager
Platinum cafe, llc
04.2018 - 01.2023
Assistant Manager
Lane Bryant
01.2018 - 10.2020
Project Manager
Harvey's home care, LLC
01.2017 - 02.2018
Human Resources Manager
Carolina Egg
07.2016 - 03.2017
College - Dental Assisting
Pitt Community College
High School Diploma -
Rocky Mount High School