Jasmine Rideout
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Motivated to maintain customer satisfaction and contribute to company success
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Elevance health
Las Vegas, NV
03.2023 - 12.2024
- Analyzed claim data and other information to determine appropriate payment amounts.
- Maintained records of all submitted claims, including patient information, diagnosis codes, treatment details, and financial data.
- Collaborated with healthcare providers to resolve issues related to denied or delayed claims.
Retirement Specialist
Empower Retirement
Las Vegas, NV
02.2020 - 04.2021
- Manage over 50 customer calls per day. Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Kept client financial plans optimized for current market trends and economic conditions.
- Process contribution changes, withdrawals, loans and communicate critical plan updates and change.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
Brokerage Service Representative
Prudential Financial
Las Vegas, NV
07.2019 - 01.2020
- Provide exceptional customer service to clients.
- Understand client financial needs and provide appropriate investment recommendations.
- Conduct research on investment opportunities and provide clients with relevant information.
- Execute trades on behalf of clients in a timely and accurate manner.
- Monitor client portfolios and provide periodic updates.
- Collaborate with other members of the Prudential team to ensure that client needs are met
Education
Bachelor of Science - Business Administration
University of Las Vegas, Nevada
Las Vegas, NV05.2023
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to work under pressure and handle difficult situations
- Excellent organizational and time management skills
- Ability to work independently and in teams
Timeline
Customer Service Representative
Elevance health
03.2023 - 12.2024
Retirement Specialist
Empower Retirement
02.2020 - 04.2021
Brokerage Service Representative
Prudential Financial
07.2019 - 01.2020
Bachelor of Science - Business Administration
University of Las Vegas, Nevada